How do cloud VoIP services work?

Hosted VoIP service manages your company’s calls with a trusted phone service provider like Nextiva. Since your phone system is in the cloud, you can instantly add users, set up advanced features, change your phone service, and manage how you want to handle incoming calls anytime. With Nextiva, small businesses and enterprises can streamline business communications into one platform.

How many phone lines do I need?

We recommend selecting the number of lines you plan to use within the next year. Offering dedicated lines for sales, customer support, and remote employees is a good idea. Don’t forget to provide lines for meeting rooms, private offices, and other workspaces your company uses. If you advertise on the radio or on billboards, these phone lines can track response rates and route calls directly to your sales team. Learn more about how many phone lines your business needs in this helpful blog post.

How do I get a business phone number?

A phone number says a lot about your company. It’s easy to get a business phone number from Nextiva. While setting up your phone system, you can pick out one or more phone numbers for your company. It’s interactive, so you provide a location, and you can pick out your new phone numbers in seconds. Watch this short video to see how to get a business phone number: If you need time to think about it, you can select a new business phone number while speaking with one of our cloud communication experts. Reach us via online chat or by dialing 1-800-799-0600. Rest assured that you can always change your number later.

Can I keep my existing phone numbers?

Yes, you can keep your existing phone numbers with Nextiva’s cloud-based phone system. The process of transferring numbers is known as porting. You can port landline, toll-free, cell phone, VoIP, and virtual phone numbers . Nextiva includes complimentary porting with every account. We'll guide you through every step to ensure you transfer your number successfully. Watch this short video to learn how to use your existing phone numbers with Nextiva: To get a new business phone number, you can choose them during account setup. Nextiva accounts also get a toll-free number at no charge.

What does cloud-based PBX mean?

A cloud-based PBX provides phone connectivity for an organization through the internet instead of a local server or a traditional phone solution . This type of hosted PBX is different. You get the modern telephony features you want without the hassles of setup, infrastructure, or configuring every UCaaS feature along the way. Companies that switch to cloud-based VoIP experience lower costs and instant access to dozens of advanced features. This includes call routing, voicemail transcription, SMS , IVR, etc. Cloud-based VoIP service works with nearly all of today’s VoIP desk phones and can be used with a downloadable app. (NextivaONE is a free business phone app for Nextiva users.)

How reliable is cloud-based VoIP?

With broadband internet connections widely available, including 4G and 5G cellular coverage, you’ll have continuous availability and coverage 24/7. Cloud PBX providers like Nextiva have a redundant network of data centers. These servers, also known as Points of Presence (often called “POPs”), are equipped with active monitoring and automatic failover. Nextiva’s superior 99.999% uptime is possible from eight strategically located data centers. You won’t need to think about it because downtime practically never happens.

Top-Rated Cloud VoIP Service for Businesses for 2024

What is a cloud VoIP
phone system?

Cloud VoIP is a cloud-based phone system that saves companies up to 60% off their business communication costs by routing calls through the internet.

In addition to voice calls, cloud VoIP services like Nextiva include advanced features like auto attendants, text messaging (SMS), call recording, video conferencing, and flexible inbound call routing.

Watch this short video to learn about the advantages of a cloud-hosted VoIP solution.

Digital

$20 $25

$25 Save 20%

Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

Get a Demo

For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard

Customers love us.

What led us to looking for a new business phone was the efficiencies of Nextiva. The cost, capabilities, call recording, call groups, and being able to do the attendants and receptionist.

Phat Scooters

I can’t really say enough about the support. Nextiva is top-notch when it comes to any issues that I have. It is thorough, it is responsive, and it’s professional.