Text messaging (SMS/MMS) FAQs

Mobile text messaging (SMS/MMS) is a feature on the Nextiva Mobile app that enables users to send and receive text (SMS) and picture (MMS) messages. Below are some frequently asked questions for admin and end-users. For end-user FAQs, click here. 

Admin FAQs


How do I enable texting for a user?

By default text messaging is automatically disabled when creating new users and must be enabled by an administrator.  For more information, click here.


Does it support end-to-end encryption?

Yes, we have end-to-end encryption for SMS and MMS.


How do I access logs?

Please see the instructions in this support article


How do I view usage charges?

Costs for SMS/MMS are bundled within the Nextiva cloud communications package prices.


How do I opt out of Nextiva texting and use a third-party provider?

Customers who opt out of Nextiva SMS/MMS won’t be able to integrate a third-party provider’s SMS solution inside the Nextiva Mobile App.


User FAQs


 

How do I send images?

You can send JPG, PNG, BMP, and GIF files. See this support article for more information. 


Can I send video files?

Yes, you can send .mp3, .wav, and .mp4 files directly from the Nextiva Mobile App. See this support article for more information. 


Can I send and receive texts from the Nextiva Desktop App (NextivaONE)?

Yes, you can send and receive SMS/MMS from the Nextiva Desktop App. For more information, click here


Can I send or receive messages to/from SMS shortcodes? 

Not at this time, but we are working to enable this feature in the future.


Which phone numbers can I use to send and receive texts?

You can use U.S. direct phone numbers assigned to you.


Can I send an SMS or MMS to a group?

You can send an SMS message to up to 10 numbers. You can send an MMS to up to 10 numbers.


Can I use my toll-free numbers for texting?

Not at this time, but we are working to enable this feature in the future.


Can I send a text to an international number?

Not at this time, but we are working to enable this feature in the future.

Need additional help? Click here.

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