Social Media and Reviews

Leverage social superpower with Social Media & Reviews capabilities for small business owners, the Omnichannel digital customer service solution to connect and engage with customers on the channels they prefer and track social media engagement and customer reviews.

1. Logging in

2. Selecting digital channels

Select the digital channels that you want to be able to access from Nextiva.

3. Creating workspaces

Create workspaces to consolidate specific workstreams.

Connect your social media channels (Twitter, Facebook, Instagram, etc.) to manage and track customer interactions easily.

5. Connecting review sites

Connect all your business review sites (Google, Yelp, TripAdvisor, etc.) to easily manage and track customer interactions.

6. Connecting messaging apps

Easily manage and respond to messages from all your messaging apps and various social media channels directly from Nextiva.

7. Setting up live chat

Engage in real-time conversations with customers and prospects directly from their website with live chat.

8. Creating a chatbot

The Chatbot builder empowers you to create a dynamic chatbot for seamless integration within live chat.

9. Connecting your email(s)

Add your group emails into Nextiva and manage all your support emails from a single platform.

10. Setting up case routing

Create rules and manage your cases for your team to enhance team productivity.

11. Customizing your dashboard

Create a focused view of what’s most important to you.

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Social Media Management

Online Review Management

Live Chat

Chatbot Builder