Use the Audit Log to identify who has accessed or modified the system.
To access the Audit Log, search for the Audit Log icon in the Options Menu. Each entry in the Audit Log represents a modification of an object or a user’s login.
Searching the Audit Logs
Enter the information in the top search window to search by a specific string. The following criteria can refine searches:
- A user
- An operation
- An object type
- An object identifier
- A date range
- Expired data only
- Login, Logout
- Creating a record
- Updating a record
- Deleting a record
The Information tab contains the user, operation, object Type, identifier, and date. The Changes tab includes a list of modifications made to that object (not applicable on logins and logouts).
The Nextiva Platform doesn’t automatically delete “expired” records. However, they can be found by adjusting the filter to search for expired records. Only users with profiles containing the “searchExpired” authority have that option.
Database Schema
A database schema describes data formats and specifies the records that can enter the database. In other words, a schema is the structure of the database that defines the objects in the database. A database generally stores its schema in a data dictionary.
The Nextiva Contact Center platform extends the native database schema with the “schematype” table that defines other tables with their fields, relationships, indexes, types, query fields, combinations of fields that constitute unique keys, and other elements. Schema types are predefined in the Nextiva platform and can be overridden by the tenant. For example, the “user” type is described in the “user” schema type. When looking up a user in the client UI, you see fields like “First Name”, “Last Name”, etc. All those fields are defined in the “user” schema type.