Setting up after hours for live chat

Set up after hours to deactivate the Live Chat when a live agent is unavailable. When activated, the chat feature will be disabled, but customer data can still be captured for lead generation.

To activate After Hours, navigate to the Onboarding Tab and select Live Chat. Select the live chat to add after hours and click Advanced Settings. Click Offline and enable Business Hours.

Select Business Hours from the drop-down menu and choose the schedule to apply to Live Chat. If business hours have not been set up, select Manage Business Hours.

Enter the message you would like to display to the customer. Choose if you would like the customer to submit a case.

Review how the message will be displayed in the preview on the right side of the screen. Click Save.

Need additional help? Click here.

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