Nextiva Call Center

Nextiva Call Center empowers businesses of all sizes to manage customer interactions smoothly and efficiently. With features like advanced call routing, real-time analytics, and customizable workflows, Nextiva Call Center ensures you can provide Amazing Service.

Getting Started

Check out the articles below to get started quickly with setting up and using Nextiva Call Center. 

1. Login: Access your account and start managing customer interactions immediately.
2. Create time events: Set up time-based rules for call handling based on your business hours.
3. Create business events: Define specific events that trigger automated actions within the call center.
4. Create prompts: Create customized prompts to guide callers through your call flow.
5. Create & assign skills: Assign specific skills to your agents to ensure the right calls go to the right people.
6. Configure queues: Set up and manage call queues to handle large call volumes efficiently.
7. Create workflows: Design and implement workflows to streamline your call processes and enhance productivity.
8. Customize dispositions: Define and manage call outcomes to track customer interactions more effectively.
9. Create campaigns: Customize campaigns to reach more customers and boost engagement.
10. Create users: Add new users to your call center and manage roles and permissions.
11. Create user profiles: Create profiles based on different user roles and permissions.