There are two types of call transfers – a warm transfer (attended), and a blind transfer (unattended). A warm transfer occurs when you speak to the party you are transferring the call to before you transfer the call to them. With a blind transfer, you do not speak to the receiving party.
Warm Transferring:
- While on a call, press the TRANSFER button toward the bottom-right of the phone. The party you were speaking to is put on hold, and you hear a dial tone.
- Dial the phone number or extension of the party you want to transfer the call to, and press the Call softkey (middle softkey). Wait for the other party to answer so you can speak to them before transferring the call.
NOTE: To cancel the transfer and return to the original party, press the Cancel softkey (right softkey) once if you have not already started dialing, and twice if you have. - When the other party is ready to accept the call, press the TRANSFER button toward the bottom-right of the phone again to transfer the call to them.
Blind Transferring:
- While on a call, press the Blind softkey (right softkey).
- Dial the phone number of extension of the party you want to transfer the call to, and press the Call softkey (middle softkey).
NOTE: To cancel the transfer and return to the original party, press the Cancel softkey (right softkey) once if you have not already started dialing, and twice if you have.