Deleting records in Nextiva CRM

⚠️ Nextiva CRM has been retired from the Nextiva product offerings and is currently not available to new users.

Deleting records (Accounts, Contacts, Cases, Sales, and Products) removes them from being displayed in Nextiva CRM. Only users with proper permissions can delete and restore records. Deleted records are stored in the recycle bin for 60 days, after which they will be automatically deleted from the system.

Deleting records

Click the ellipses (…) to the left of the record and select Delete > Delete.

NOTE: To bulk delete, select the checkboxes to the left of the records, and click ellipses (…) > Bulk Delete.

Restoring records

To restore records, select Recycle Bin from the top-right menu.

TIP: Filter the deleted records by selecting the Type of record you want to restore.

Click the ellipses (…) to the left of the record and select Restore.

NOTE: To bulk restore, select the checkboxes to the left of the records, and click ellipses (…) > Restore.

Permanently deleting records

Only NextOS Administrators can permanently delete records from the recycle bin.

To permanently delete records, select Recycle Bin from the top-right menu.

TIP: Filter the deleted records by selecting the Type of record you want to restore.

Click the ellipses (…) to the left of the record and select Delete Permanently.

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