Creating or updating a security PIN

The security PIN is needed when calling Nextiva support to make changes to the account or get account-specific information.

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Creating or updating a security PIN in NextOS

Administrators can set up their security pins under their user profile settings.

To set up the security PIN, click your initials at the top right, select My Settings, and enter your Security PIN. Click Save.

Creating or updating a security PIN in Nextiva Voice

From the Nextiva voice admin dashboard, hover over Users at the top and select Manage Users. Select the user and click Security Information.

Click the Authorized User checkbox and enter a security pin. Click Save. Nextiva will need to verify the matching first and last name of authorized user on the account.

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