From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations > Log In. Search for the user > Incoming Calls > CommPilot Express and review the following options:
- Available – In the Office is best used when you are in the office and are available to take calls. You can set another number to ring when your phone is called, and program what should happen if you don’t answer.
- Available – Out of Office is used when you are available but are not at your desk. You can have calls forwarded from your desk phone to your cell phone or another phone you can answer. You can also leave it to go to voicemail and receive an email when a call comes in.
- Busy is used when you don’t want to receive calls. You can send all calls to voicemail and can specify certain numbers to be forwarded to another phone. For example, if your boss calls your desk phone, you could have that call routed to your cell phone so that you don’t miss his call. All other calls would go to voicemail. You can also enable email notifications so that you know when you receive a voicemail.
- Unavailable lets you send all calls to voice mail except for numbers you specify that can be forwarded to another phone. For example, if your boss calls your desk phone, you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voicemail. You can also enable email notifications so that you know when you receive a voicemail.
Changing CommPilot Express profiles
There are three ways to change the CommPilot Express profile, using the Personal Web Portal, the Nextiva Voice Portal, or the Toolbar if you have a NextOS Enterprise account. Using the Personal Web Portal or Nextiva Toolbar is as simple as selecting the profile from the CommPilot drop-down menu.
To use the Nextiva Voice Portal, dial the Nextiva Voice Portal from your phone (*62) and press option 2 to change your CommPilot Express profile.