How to set up call group pick up

Group pick-up allows you to answer calls from any phone using a feature access code. When receiving an incoming call, you can dial *98 to accept the call on any device that is added to the group.

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Setting up group pick-up for NextOS

To set up group pick-up for NextOS, please contact our amazing service team by submitting a ticket or send an email to [email protected].

Setting up group pick-up for Nextiva Voice

From the Nextiva Voice Admin Dashboard, click Locations > Manage Locations.
Click the pencil icon to the left of the location > Location features > Group Pick-Up.
Click Plus (+) at the bottom corner > enter a Group name and select the users > Save.

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