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How to Transfer a Call on Your VTech VSP600 Phone

There are two types of call transfers — a warm transfer (supervised), and a blind transfer (unsupervised). A warm transfer occurs when you speak to the party you are transferring the call to before you transfer the call to them. With a blind transfer, you do not speak to the receiving party.

There is a physical TRANSFER button on the keypad of the device, to the left of the MENU/SELECT button. There is also a TRANS softkey that will appear at the bottom of the display of the phone when needed. Press the corresponding softkey to make the selection (Figure 1-1).

 

Figure 1-1: Softkey and Transfer Keypad Location

 

 

To Complete a Warm Transfer (Supervised):

 

  1. During a call, press the physical TRANSFER button on the handset, located to the left of the MENU/SELECT button. The call is automatically put on hold, and the transfer setup screen appears (Figure 2-1).

Figure  2-1: Transfer Initiating

 

  1. If you wish to transfer to an outside number, highlight A new party. If you wish to transfer to another VTech VSP601 handset in your system, highlight A handset party. Press the SELECT softkey to select the transfer type.
  2. Dial the number or select the handset to transfer to. You can also use a number from a list, such as the Directory or Call History.
  3. When the second caller answers, you can talk to the caller to notify them of the transfer, then press the TRANS softkey to transfer the call (Figure 2-2).

Figure  2-2: Transfer Complete

 

To Complete a Blind Transfer (Unsupervised):

  1. During a call, press the physical TRANSFER button on the handset, located to the left of the MENU/SELECT button. The call is automatically put on hold, and the transfer setup screen appears.
  2. Highlight A new party. Press the SELECT softkey to select the transfer type (Figure 3-1).

Figure  3-1: Blind Transfer

 

  1. Press the BLIND softkey.
  2. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History.
  3. Wait for the phone to automatically dial, once it recognizes a valid number.
  4. The call will be transferred and display the message Call transferred. The phone will hang up once the transfer has been successfully completed.

 

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