Integrating social media channels

Integrate your social media channels to easily manage and track all your customer interactions from one place. For example, you may create multiple profiles for different businesses or locations and integrate specific social media channels for each business or location. You can also monitor competitors.

Under the Social channels section of the Onboarding menu, select Connect Social Media. Select and log into each social media account you want to connect with.

Once logged in, the apps will remain logged in securely, and you can begin to send and receive messages from these applications through the Unibox. For more information, click here.

Monitor Competitors

You must first connect to the relevant social channel to monitor competitor accounts. Once the social channel has been added, add the competitor channels by following the steps below.

Under the Social channels section of the Onboarding menu, select Monitor Competitors.
Click Add more competitors and search for the competitor to add.
Select the hyperlink and click Done.

Need additional help? Click here.

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