The Abandon Detail Report details calls that were abandoned from a particular queue. For every abandoned call, the report displays the following column headers:
| Column Header | Description |
|
Name |
The name of the campaign. |
|
Queue |
The name of the queue. |
|
Created At |
The date and time the workitem entered the system. |
|
From |
The caller id of the person calling into the system. |
|
To |
The number that was dialed to enter the system. |
|
Abandoned |
The amount of time the call spent in the queue before the customer hung up or disconnected the call. |
