Nextiva Contact Center: Endpoints

A user set to use Endpoints will be prompted upon logging into a computer to select the SIP or PSTN phone on which they would like to receive calls. The user will be presented with a list of Endpoints to choose from, so care should be taken when creating these so that the name and description make it easy to understand which endpoint it is. 

Creating Endpoints

Search for Endpoint in the options menu. Click Plus (+) and fill out the required information.  

Information Tab

The Information Tab will have the following fields:

Field Name

Description

Name

The name of the endpoint.

Description

A description of the endpoint.

Endpoint Type

The type of endpoint. The available types are PSTN and SIP.

Endpoint Tab

If the Endpoint Type is set to SIP, the Endpoint Tab will have the following fields:

Field Name

Description

Username

The username you wish to assign to your SIP device. 

Password

The password must be at least 12 characters long and include all of the following: An uppercase letter, a lowercase letter, and a number. 

SIP Address

The SIP address is composed of the username@domainName. (The domain name will be given by Nextiva upon request.) 

If the Endpoint Type is set to PSTN, the Endpoint Tab will have the following field: 

Field Name Description
Address The PSTN number to be used in the endpoint. 

 

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