Nextiva Contact Center: Music Library

A music library holds a list of .mp3 or .wav files that are looped over at random for queue music. The music library option may be selected in a workflow instead of the standard music option from a Play Music component.  

Creating a Music Library 

Search for Music Libary in the Options menu. Click Plus (+) and fill out the required information. Click Save. 

Information Tab 

Field Name 

Description 

Name 

The name of the music library. 

Description 

The description of the music library.  

Prompts Tab 

The Prompts Tab is where the list of prompts is uploaded. 

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