The Outbound Lists Dashboard provides an in-depth view of active outbound lists. This dashboard helps supervisors monitor the status of leads, track call outcomes, and manage callbacks efficiently, ensuring optimal performance and lead management.
Column Headers
The Outbound Lists Dashboard includes the following column headers, each providing specific details about the status and progress of the outbound lists:
| Field Name | Description |
|
Name |
Name of active lists. |
|
Human |
Number of leads that were detected as a human. |
|
Answering Machine |
Number of leads that went to an answering machine. |
|
Fax |
Number of leads that were fax machines. |
|
No Answer |
Number of leads where there was no answer. |
|
Busy |
Number of leads that were busy. |
|
Invalid Number |
Number of leads that were invalid numbers. |
|
Abandon |
Number of leads that were abandoned. |
|
Total Leads |
Total number of leads successfully uploaded in the list. |
|
Never Dialed |
Number of leads that have not been dialed. |
|
Callbacks |
Number of leads that have been scheduled to be called back. |
|
Percentage Done |
Percentage of the list that has been completed. (Number Of Completed Calls / Total Number of Leads in the list) |
|
Completed |
Number of leads that have been completed. |
|
Errors |
Total number of Predictive/Progressive/ QB calls that were either invalid phone numbers or that failed to connect due to an error from the phone company. |
|
Callbacks Now |
Total number of Predictive/Progressive/ QB calls where the callback time has been reached and are available to be called now. |
|
Filter |
The number of leads remaining after applying the filter on this list. |
|
Filter callbacks |
The number of leads remaining after applying the filter and are in callback status on this list. |
|
FCB Now |
Filter Callback. The number of leads remaining after applying the filter and are in callback status and ready to be called now on this list. |
|
FCB 30 |
Filter Callback 30. The number of leads remaining after applying the filter and are in callback status and ready to be called in the next 30 minutes on this list. |
|
FCB 60 |
Filter Callback 60. The number of leads remaining after applying the filter and are in callback status and ready to be called in the next 60 minutes on this list |
|
Never Dialed Now |
The number of leads remaining after applying the filter and that were not dialed on this list. |
|
FNEW Now |
The number of filtered new leads that are available now on this list. |
|
FNEW 30 |
The number of filtered new leads that are available in the next 30 minutes on this list. |
|
FNEW 60 |
The number of filtered new leads that are available in the next 60 minutes on this list. |
|
Callback 30 |
The number of leads remaining in call- back status and ready to be called in 30 minutes on this list. |
|
Callback 60 |
The number of leads remaining in call- back status and ready to be called in 60 minutes on this list. |
|
Never Dialed Now |
The number of leads remaining that were not dialed on this list. |
|
Never Dialed 30 |
The number of leads remaining that were forecasted not to be dialed in the next 30 minutes on this list. |
|
Never Dialed 60 |
The number of leads remaining that were forecasted not to be dialed in the next 60 minutes on this list. |
Resetting Leads
The Outbound Lists Dashboard can be reset, right-click anywhere in the dashboard to do it. The reset options are:
- Reset all callbacks
- Reset callback by type
- Reset callbacks by disposition
- Reset Filters
- Start
- Stop