Nextiva Contact Center: Time Events

Time events are utilized to define specific times for certain activities, such as national holidays, business hours, or recurring events like daily or weekly tasks. These events are particularly useful for scheduling tasks, such as generating scheduled reports or setting out-of-office prompts during workflow closing hours.

Creating Time Events

Search for the Time Events icon in the Options Menu. Click Plus (+) to the right of the Search field. Enter the required information under each tab.

Information Tab

Field Name	Description
Name	The name of the Time Event.
Description	The description of the Time Event.
Type	Select the type of Time Event you would like to define.  Daily: This option allows you to define the Start and End Time of one specific day of the week.  Custom Date: This option allows you to define one specific event’s Start and End date/time.  Weekly: This option allows you to select what days of the week this is to occur.  Job: Intervals on days used for scheduled reports or ETL.
Start Time	The start time of the Time Event.
End Time	The end time of the Time Event.
Day	The day of the Time Event.

When creating a new Time Event, you must click the Save button on the top right-hand corner of the screen.

Interval Tab

The Interval Tab holds the time interval (only used for type Job).

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