Troubleshooting Nextiva Mobile app audio

1. Run a health check from your mobile app.

Tap your initials on the top left and select Preferences > Health Check > Run Check. Next, you’ll see a detailed report.

It’s okay if the Chat Push and XMPP tests show “Fail” or “N/A.” 

However, if any other checks fail, please log out entirely and restart the app. Log in and rerun the Health Check.

If the check continues to fail, please contact Nextiva’s amazing support team. 

2. Next, ensure Local Network access is turned on for the Nextiva App. 

To check this, open your iPhone Settings and tap on Nextiva Mobile. From here, you can allow Nextiva to access the Local Network, including contacts, microphone, camera, and more. You’ll want to allow all for full functionality. 

3. Lastly, check your network configuration.

If you notice dropped calls or one-way audio, please make sure your WiFi router has SIP ALG turned off. Click here for more information. If you are using the app via a 4G/5G connection (not WiFi), service may only be as strong as your connection to the local cell network.