How to set up a hoteling host Hoteling is a feature typically used when multiple employees use a single device. It is broken into two separate features;...
Setting up a hoteling guest Hoteling is a feature typically used when multiple employees use a single device. It is broken into two separate features;...
Setting up call me now Call Me Now allows someone browsing your website to click a web-based link or icon to initiate...
How to add custom ringback tones Choose the image that looks most like your screen once logged in. Custom Group Ringback allows the administrator to customize...
Using CommPilot Express Choose the image that looks most like your screen once logged in. olderversion From the Nextiva Voice Admin Dashboard, hover...
Adding a new location Locations are the physical sites where your phones are based. Your first location was automatically created for you based on...
Setting up selective call rejection Automatically send calls to the users voicemail based on a specified schedule and phone number(s). Choose the image that looks...
How to set up selective acceptance Selective Acceptance accepts or blocks incoming calls when predetermined conditions are met. Users can block incoming calls by phone number,...
How to Configure Group Paging Group Paging enables a user to page a predefined group of users by dialing a paging group number or extension,...
Setting up speed dial Instead of dialing an entire phone number, you can reduce the number of keys or use a one-click device line...
How to change the number of digits for an extension Nextiva enables account administrators to control and customize the extension numbering scheme for each location. You can have extensions range from...
How to configure privacy Privacy allows you to exclude yourself from company directory listings, Auto Attendant extension and/or name dialing, and Phone Status monitoring....
Nextiva star codes to access features Nextiva star/feature access codes allow users to quickly and easily make changes to their Nextiva Voice settings, such as Do...
Updating calling name and number settings Choose the image that looks most like your screen once logged in. olderversion Nextiva has many options available so you...
Installing Nextiva Unity Nextiva Unity is a tool that allows your User, Reception, Call Center Agent or Call Center Supervisor manage their calls...
Directed call pickup Directed call pickup allows a user to pick up an incoming phone call on another user’s extension using a feature...
Getting Started with the Nextiva Receptionist Dashboard Businesses can provide front-line receptionists with the tools needed to control calls, monitor Users, and streamline daily tasks, all in...
Conferencing with the Nextiva Receptionist Dashboard How can front desk employees engage multiple participants to discuss important topics together? Initiating a conference call allows Users to...
Starting an IM in the Nextiva Receptionist Dashboard How can Users stay engaged in an active call while reaching out to other resources? Instant Message in the Nextiva...
Buzzing on the line There are a variety of reasons users hear buzzing on VoIP calls. Commonly referred to as static or crackling on...
Using Account Codes with Nextiva Call Detail Records Account Codes are fields in Call Detail Records (CDRs) that businesses can leverage to display information on wallboards, gain analytical...
Nextiva Call Encryption Nextiva Call Encryption adds an additional layer of security for voice calls made on the Nextiva network. By request, encryption...
Caller ID displaying incorrectly Caller ID information (custom name and associated number) may display incorrectly (or not display at all) on the recipient’s phone...
Logging into NextOS Visit nextiva.com, and click Login at the top right corner to access NextOS. From the NextOS home page, you can quickly...
Enabling text messaging (SMS/MMS) Send and respond to text messages using your Nextiva business phone number. Before enabling SMS, it’s necessary to register your...