Note that the same metric can be used for multiple groups, depending on which calculations can be applied to the...

How can a company determine the best hours of operation? When choosing business hours, companies want to craft their schedules...

How can companies evaluate the effectiveness of their advertising campaigns? Companies want to know whether or not their advertising efforts...

How can businesses motivate and engage employees? When employees are motivated and engaged, they perform better. Companies can drive employees...

Companies that manage multiple locations face the challenge of tracking the performance of each location. Since visiting each location frequently...

What can companies do to help employees who underperform? Increasing the performance of these employees would optimize business. For example,...

What can companies do when a team underperforms? Many companies form multiple teams that perform the same function, but one...

How much potential new business did the company receive in a given time period? Companies want to know if they received...

How much is a business growing from one period to another? Identifying growth can help businesses balance their inventory, staffing,...

How can companies efficiently evaluate employee performance? Companies want to optimize call handling to improve customer experience and increase customer...

How can companies identify where their advertising campaigns are most effective? Companies want to know where their marketing efforts generate...

A successful business necessitates building a support team that possesses the skills and knowledge to perform effectively. How can a...

A successful business requires building a sales team that possesses the skills and knowledge to perform effectively. How can a...

When should companies run advertisements? Companies want to run ads when they can reach the most people in order to...

How can companies keep up with spikes in inbound call volume? Support call centers often encounter times when call volumes...

How can companies fairly determine which employee to promote or move from part-time to full-time employment? When considering advancing employees,...

How can companies promote teamwork? Teamwork encourages employees to work together and share ideas and best practices. For example, in...

How can companies improve call efficiency? Less time spent on calls not only improves customer satisfaction but also increases employee...

How can companies increase data transparency in the workplace? Transparency connects employees with relevant data that empowers them to achieve...

Capturing and evaluating calls help organizations adhere to business values and improve the customer experience. Companies can use evaluation results...

Improving call center performance extends beyond quantitative improvements such as making or answering more calls, closing more sales, and resolving...

Reports provide business-critical data to help companies identify what strategies are working and which ones need more attention. For example,...

Nextiva understands that business needs vary from company to company. While Nextiva Voice Analytics offers configurable reports that display important...

Nextiva understands that business needs vary from company to company. While Nextiva Voice Analytics offers a variety of configurable dashboards...

How can a company determine its staffing needs? Being short-staffed prevents businesses from growing, while being overstaffed can drive up...