Invite teammates and staff to help manage and create custom social media content.  Adding users Click your initials in the...

Integrate your social media channels to easily manage and track all your customer interactions from one place. For example, you...

Use the Organizer to create personalized rules used for automation, such as instantly routing customer interactions to the appropriate workbaskets...

The Unibox is a dedicated section for managing, monitoring, and responding to interactions from all connected channels, such as social...

You can set up a schedule with your business hours and holidays for specific profiles to follow custom rules, such...

A Pre-Chat Questionnaire collects customer information, serving as a valuable tool for capturing customer data for potential leads. Navigate to...

A Post-Chat Questionnaire gathers customer feedback after interacting with the chat. It is a great tool for measuring the customer...

Set up after hours to deactivate the Live Chat when a live agent is unavailable. When activated, the chat feature...

After configuring the Live Chat settings, you can insert the chat on your website. The process of inserting the code...

Visit nextiva.com, click Login at the top right corner, and select NextivaCX. If you have forgotten or lost your password, you...

Easily manage and respond to messages from all your messaging apps and various social media channels directly from Nextiva Unibox....

The Unibox is a dedicated section for managing, monitoring, and responding to interactions from all connected channels, such as social...

In order for the case status to be changed, the user has to be assigned to it. If the Case...

Playmode is a dedicated workspace for agents to focus on specific incoming interactions assigned directly to them. Playmode functions as...

In Outbound Dialing, leads are dialed automatically based on: The Dial Ratio/Max Ratio The Abandon Percentage The number of agents...