Dispositions in Nextiva represent the outcomes of workitems that users assign after they terminate them. Users select the appropriate disposition...

Time events are utilized to define specific times for certain activities, such as national holidays, business hours, or recurring events...

The Recordings feature in Nextiva allows users to manage and analyze their call recordings effectively. Users can search for, listen...

Click on the History icon in the Options Menu to view the history of workitems. This option also allows you...

Blocking numbers is an efficient way to manage unwanted calls or messages. When a number is added to the blacklist,...

The “Allowed IP Addresses” feature is a configuration tool used by administrators to grant access to the Nextiva platform. Once...

Prompts in Nextiva allow users to create, upload, view, and listen to audio messages used in various workflows. These prompts...

Nextiva offers password rules to safeguard access to the Nextiva platform. Password rules are a set of parameters designed to...

A file server is a tenant host outside the Nextiva platform, where a tenant’s files can be uploaded and stored....

Nextiva displays a summary of the workitem provided by an AI integration. The summary is displayed at the end of...

Authority Sets are vital for creating customized user profiles. These sets consist of groups of authorities that define the permissions...

A Public Key encrypts tenant files into an unreadable format before uploading them to a tenant file server. The tenant...

Campaign Goals are designed to inform users of the number of work items they are expected to handle within a...

Dial Plans are used to configure which phone provider to use, depending on the number pattern being dialed. Many dial...

Creating an email account is essential for organizations that plan to use the Nextiva system to pick up and route...

ETL (Extract, Transform, and Load) allows data from multiple sources to be combined in a single location. In Nextiva, an...

Search for Workflow in the options menu. Click Plus (+) and fill out the required information.   Information Tab  Field Name ...

  A list is an object that holds a list of leads. Once a list is uploaded to a campaign,...

Load Objects is used to import large amounts of objects into Nextiva. For example, contacts, users, or consent are often...

Regular Expressions (Regex) follow the worldwide standard for searching strings for specific sequences or patterns of characters. These can be...

Regions contain area codes and outbound hours objects, which determine when calls can go out to numbers in these regions.   ...

A service in Nextiva is used to integrate 3rd-party functionalities into the application. Some of the most common examples are...

SIP credentials are used to create the SIP account to register an SIP device that can be used as a...

Skills are essential for skill-based routing.  Creating a Skill  Search for Skills in the options menu. Click Plus (+) and...

Search for the Status icon in the Options Menu. Click Plus (+) to the right of the Search field. Enter...