Nextiva Contact Center: Temporary DNC Temporary DNCs are consent records that include an expiry date. An address will be considered Do Not Call until the...
Nextiva Contact Center: Tenant The Tenant object is only visible to the system administrators and holds information that is applied globally to the application. ...
Nextiva Contact Center: Theme Themes are a vital way to customize the look and feel of the Nextiva application, particularly its surveys. Since surveys...
Nextiva Contact Center: Topics Topics are used and created in the Company Directory to send private messages to a specified group of users, thus...
Nextiva Contact Center: Outbound Hours Outbound Hours are the hours a company can dial out and set in the tenant’s time zone. Creating Outbound Hours ...
Nextiva Contact Center: User Surveys User Surveys have multiple functionalities in Nextiva but are essentially canvases with form data. They are one of the most...
Nextiva Contact Center: Right Party Contact (RPC) Right-party contact is when attempting to contact and reach the person you intended to. The Right Party Contact object in...
Nextiva Contact Center: Callbacks The Callbacks object is available to supervisor and admin users. It is a list of the callbacks currently registered in...
Nextiva Contact Center: Zip/Postal Code Nextiva automatically maps all the Postal Codes in North America to their corresponding Area Codes. This can be used with...
Nextiva Contact Center: Filters Filters can limit the number of leads loaded into memory by Progressive or Automated Dialing campaigns. Choose filters under the...
Nextiva Contact Center: Groups Groups are a convenient way to move teams of users from one outbound/progressive campaign to another. Think of a group...
Nextiva Contact Center: Scorecards A scorecard groups classifications that detect words, sentences, or patterns in text. These can be combined in ways that make...
Nextiva Contact Center: Group Numbers The Group Numbers feature allows you to organize campaign addresses into a folder. This way, all the DIDs in a...
Nextiva Contact Center: Error Report An Error Report is an object that holds error files for back-end operations on Google Cloud. Items such as ETL...
Nextiva Contact Center: Area Code The Area Code object is used to save specific phone prefixes for use in Nextiva. It is mostly used for...
Nextiva Contact Center: File The File object in Nextiva is where PNGs and GIFs can be uploaded. The uploaded files can be used as...
Nextiva Contact Center: Google Looker The Google Looker object is used to create an embedded Looker Studio Report. Looker embeds dashboards and widgets into Nextiva...
Nextiva Contact Center: Google Script Data The Google Script Data object is where you will create the fields for a Google Looker report or widget. Creating/Modifying...
Nextiva Contact Center: Google Script Connectors A Google Script Connector comprises a SQL query with parameters and a list of the data fields in the Google...
Nextiva Contact Center: Music Library A music library holds a list of .mp3 or .wav files that are looped over at random for queue music....
Nextiva Contact Center: User Profiles User Profiles in Nextiva Contact Center are essential for assigning permissions and roles to different types of users. They allow...
Nextiva Contact Center: Entities Entities in Nextiva Contact Center are subjects identified by Google’s Natural Language Processing (NLP) service. These entities can be extracted...
Nextiva Contact Center: Dashboards Dashboards allow supervisors to access different tables and graphs to supervise users, queues, interactions, campaigns, etc. Dashboards are real-time reporting...
Nextiva Contact Center: Creating Dashboards Search for the Dashboard icon in the Options Menu. Click Plus (+) to the right of the Search field. Under...
Nextiva Contact Center: Campaign Dashboard The Campaign Dashboard is an essential tool for supervisors. It provides a detailed overview of ongoing campaigns and allows supervisors...