The Outbound Lists Dashboard provides an in-depth view of active outbound lists. This dashboard helps supervisors monitor the status of...

Reports are generated on historical data regarding workitems, campaigns, queues, agents, agent scripting data, customer surveys, and more. Nextiva provides...

Campaign Reports provide a detailed analysis of your campaign performance across various media types, helping you monitor, evaluate, and optimize...

Customer Reports provide a comprehensive analysis of all customer interactions within your contact center. These reports offer detailed insights into...

Nextiva’s Outbound Reports provide insights into the performance of your outbound campaigns, helping you to optimize strategies, improve lead quality,...

  Queue Interval Reports offer insights into queue performance by analyzing workitems handled within specific time intervals (15, 30, or...

The Abandon Detail Report details calls that were abandoned from a particular queue. For every abandoned call, the report displays...

Survey Reports provide valuable insights into customer feedback, helping businesses understand customer satisfaction and improve service quality. These reports allow...

A campaign is a structured set of rules and configurations designed to address specific customer needs by organizing queues, agents,...

The user interface allows various functionalities within the Nextiva system. It consists of a navigation bar on top and a...

User Status is very important to Nextiva, it allows you to accept incoming workitems, and tell other users if you...

User Settings allows agents to configure defaults for workitems, enable notifications, as well as other settings. This chapter will cover...

There are two types of inbound calls that users can accept:  ACD (Automatic Call Distributor) Calls- Calls distributed to users...

You may have the option to chat with customers to better communicate with them. Chat provides customers with a choice...

With the Nextiva system, customers have a choice of channel preferences. The Nextiva system also handles incoming emails queued and...

When you are available in the ACD, and an incoming SMS is presented to you, the SMS Notification will appear...

Panels are how different pages or sections of a user survey are configured and represent the canvas where a survey...

Input fields are a way for the end user of the survey to send information to the Nextiva back-end. There...

  An action button is used to call an API. It’s the most flexible survey component and can be used...

A series of widgets can be displayed on the screen for users to see gamifications and totals of the workitems...