Nextiva Unity is a tool that allows your User, Reception, Call Center Agent or Call Center Supervisor manage their calls...

Nextiva Unity Agent is a powerful application designed for high call volume environments. It allows Agents to join or leave...

Answering an Inbound Call When Unity displays an incoming call, click the Answer  button or double-click the Active Call Window...

Users may be able to manage Call Recordings, depending on the account configuration and Agent permissions. If this service is...

There are two options for transferring a call: A Warm Transfer (attended) allows Users to speak privately with the receiving party...

Users can quickly escalate calls to a Supervisor queue by right-clicking the active call under the Active Call Window or...

Nextiva Unity Reception is a powerful application designed for high call volume environments and Users who need to manage a...

Nextiva Unity Supervisor is a powerful reporting and management application that provides Supervisors relevant, real-time performance information on Agents and...

Send and receive instant messages between any Nextiva Unity User (Reception, Agent, or Supervisor). Users can send messages from the...

Customize all statistics displayed under the Personal Wallboard and the Agent Activity tab. For example, a Supervisor may only want...

Thresholds allow Supervisors to configure performance triggers against various parameters so they can easily identify abnormal behavior and can take...

Supervisors can silently monitor current calls, the next call, or all calls taken by a specific Agent. From the Personal...

Supervisors can change Agent’s availability to the Call Center either from the Personal Wallboard, Tools Menu, or the Agent Activity...

Nextiva Unity Graphical Dashboard is a Microsoft Windows application, which provides real-time inbound and outbound call statistics for Call Centers,...

Tabular templates display statistics in a table, which can be presented for both Call Center queues and individual Agents. Under...

Graphical templates display statistics in a variety of graphical elements, including charts, tiles, and half and full gauges. Graphical templates...