Reset users password A User’s password gives each User on the account their own profile to access their individual settings. They do not...
Managing extensions for users .chooseScreenMost { display: flex; flex-wrap: nowrap; gap: 15px; } .chooseScreenMost > div{width: 50%;} .chooseScreenMost.topChoice > div:nth-of-type(1){width: 49.3%;} .chooseScreenMost.topChoice > div:nth-of-type(2){width:...
Troubleshooting group paging Group Paging is a way for users to page a group of other users via the speakerphone on the phone....
Updating voicemail PIN Choose the image that looks most like your screen once logged in. Update voicemail PIN as a user (NextOS) From...
Troubleshooting busy lamp field Troubleshooting Busy Lamp Field in NextOS: If your phone is displaying the users you added to your BLF, but the phone...
Troubleshooting call forward always .chooseScreenMost { display: flex; flex-wrap: nowrap; gap: 15px; } .chooseScreenMost > div{width: 50%;} .chooseScreenMost.topChoice > div:nth-of-type(1){width: 49.3%;} .chooseScreenMost.topChoice > div:nth-of-type(2){width:...
Troubleshooting call forward when busy Choose the image that looks most like your screen once logged in. olderversion If inbound calls do not reach your...
How to Troubleshoot Call Forward When Unanswered Choose the image that looks most like your screen once logged in. If inbound calls do not reach your selected Call...
Troubleshooting Call Forwarding Selective Choose the image that looks most like your screen once logged in. olderversion If inbound calls do not reach your...
Troubleshooting call recording Call Recording files are archived for up to six months and are easily accessed or downloaded using the Nextiva call...
Troubleshooting Call Groups Choose the image that looks most like your screen once logged in. olderversion Call Groups (also known as Hunt Groups)...
Troubleshooting Nextiva Anywhere Choose the image that looks most like your screen once logged in. Nextiva Anywhere allows you to make and receive calls...
How to Troubleshoot Remote Office Choose the image that looks most like your screen once logged in. olderversion Remote Office allows you to use a...
Troubleshooting shared call appearance .chooseScreenMost { display: flex; flex-wrap: nowrap; gap: 15px; } .chooseScreenMost > div{width: 50%;} .chooseScreenMost.topChoice > div:nth-of-type(1){width: 49.3%;} .chooseScreenMost.topChoice > div:nth-of-type(2){width:...
Bandwidth requirements with Nextiva Trunking Upload requirement: 100kb per phone Download requirement: 100kb per phone If the necessary bandwidth requirements are not met, your phone...
Automatically route calls during a power outage In the event of a power or internet outage, automatically route all incoming calls to a non-Nextiva number or another...
Creating or updating a security PIN The security PIN is needed when calling Nextiva support to make changes to the account or get account-specific information. Choose...
Total number of simultaneous calls per trunk You will work with your dedicated Nextiva Sales representative to construct the perfect Trunking account for you and your business....
Bandwidth requirements for Nextiva Trunking Upload/download requirement: 100kb/0.1mbps per phone. If the necessary bandwidth requirements are not met, your phone calls may experience symptoms of...
Supported codec Many times, when setting up a SIP device or a computer or mobile application, you will be asked for a...
Updating the emergency location aka E911 address The emergency location (E911) is the address that the emergency dispatcher sees in the event the user places an emergency...
How to Change Your NextOS Administrator Password If an Administrator is locked out of the Nextiva Voice portal or does not remember their password, it is possible to...
Request password reset To log in, you will need your Nextiva username and password. Your username can be found in the welcome email...
Changing the outbound caller ID Outbound caller ID displays the caller’s name and number on the recipient’s phone. A central registry contains the national caller...
Troubleshooting Dropped Calls Customers who are experiencing dropped calls can also see symptoms that may include fast busy signals, dead air, and choppy...