Nextiva product updates

Nextiva Contact Center

Automatically set agent to available

Set a timer for each status that will automatically make the agent available again after a certain period of time. 

Under the Status information tab, enter the amount of time in seconds before the agent is automatically set to available in the Time Before Becoming Available (secs) field.

For more information, click here. 

Fallback dial plan

When placing an outbound call and it fails on the first attempt, Nextiva will automatically reattempt using the fallback dial plan.

Under the Dial Plan object, there is a new field called Fallback Dial Plan.

For more information, click here. 

NextivaONE desktop app

Messaging in Mini View

Introducing messaging in Mini View. Now, you can send and respond to messages while in Mini view.  

To send a new message, click Send a message under messaging at the bottom right, enter the recipient’s name and message, and click Send when ready.

You can also send files and emojis from this window.

For more information, click here. 

Ringtone preferences

Customize your NextivaONE ringtone by selecting one of our new ringtones—including the option to set no audible ringtone.  

Select My Settings from the top left menu and click Sound & Audio to access your ringtones.

For more information, click here. 

HIPAA

Voicemail to email

For HIPAA customers, sending voicemail to email is now available. Nextiva has implemented encryption for these messages and attachments to ensure HIPAA-compliant transmissions. Learn more. 

NextivaONE mobile app

Usability Improvements:

• Bulk actions
  • Now you can delete and mark calls and messages as read in bulk. Tap Edit on the top right and select the messages to mark as read or delete in bulk.

• Swipe actions for messages
  • You can now swipe left to delete messages and swipe right to mark messages as read/unread. 

• Updated active call screen
  • Our redesigned active call screen enhances user experience with a modern and intuitive interface.
• Draft preservation
  • Drafts for text messages and attachments are now preserved within conversations, allowing you to continue your messages seamlessly.

Performance improvements:

• pjSIP integration for iOS
  • Transitioning to pjSIP on iOS has significantly reduced call issues, decreasing the occurrence of worst-case calls by over 75%.
• Enhanced push notifications
  • We’ve reduced failed push notifications by 93%, resulting in more connected calls and fewer missed calls.
• Optimized API usage
  • We’ve optimized page size, timing, and overall API usage to reduce service load and ensure a faster and more reliable experience.

NextivaONE desktop app

Teammates location & timezone

NextOS Admin

Enhanced admin navigation menu

We’ve reorganized the left navigation menu to make it more intuitive, reducing the number of clicks required to access frequently used features.  

The updated design includes clearer labels and an improved hierarchical structure, making it easier to understand and navigate through various sections of the admin portal.

NextOS Admin

Bulk edit existing users

With Nextiva’s new bulk edit option, you can efficiently update multiple user details, such as phone numbers, extensions, and licenses, all at once. 

Under Users, click the arrow next to Add user and select Bulk edit existing users. Download the edit user template. Learn more. 

NextivaONE desktop app

Mini View

NextivaONE app

Call centers in Contacts

Under the Contact list, now you can search for call center locations and instantly transfer calls to call centers by entering their name. For more information, click here. 

NextivaONE desktop app

Desktop app update available (version 1.15.3)

To get the latest update, click the red update button on the desktop app.

• Quicker startup for Windows users. 
• Automatically launch app when computer starts.
• Always display NextivaONE on top of your screen.
• Open NextivaONE meeting link without the browser prompt.

NextivaONE desktop app

Enjoy additional Caller ID verification

Choose your Call Pop location

Choose where on your screen you’d like the incoming call alert to appear. 

On the desktop app, select My settings > Desktop configurations. For more information, click here. 

NextivaONE mobile app

Select which number to call

If your contact has multiple numbers, on the mobile app, you can now easily select which number to dial. 

NextivaONE mobile

Quickly view your missed calls and voicemails within the two new tabs on the Calls screen. In the voicemail tab, you can play, view transcription, respond via call or text, and delete.

Contact management

Bulk edit, delete, and export contacts

Manage contacts at scale by expanding your contact list into a full-screen view.

From here you can bulk edit, export, and delete contacts by selecting the Bulk Actions drop-down at the top right under Contacts. You can also convert multiple private contacts to shared contacts simultaneously.

Easily call, text, or copy a secondary number

Simply click the hyperlinked secondary phone number on the contact card to call, text, or copy the number.

One-click to add a contact 

Quickly add a new contact by clicking the blue plus (+) icon and selecting Add a business contact.

For more information on contact management, click here.

 Expedite user search 

Sort and filter users by clicking on the topic (name, team, role, status, etc.) at the top of the column. Customize and choose up to five topics to display by selecting the Gear icon to the right. 

Bulk send activation email

Upload new users, but bulk send their welcome email when you’re ready. 

For more information, click here. 

Network status check

When NextivaONE detects an issue with the user’s network connection, the app displays a “Connection lost” message. 

Keyboard shortcuts 

Now you can highlight phone numbers outside of NextivaONE and hit CTRL + SHIFT + H to instantly start a new call (Windows only). 

To view all keyboard shortcuts, click here. 

Call pop: Answer calls up to 80% faster 

For incoming calls, call pop will appear instantly, ensuring your customers get attention right away.

TIP: To mute the ringtone, click the mute icon on the top right of the call pop window.

Mobile app: Instantly switch your device during an active call

• Transfer a call from your desktop app to your mobile phone by hitting the ellipsis in your Nextiva mobile app dialer. 

• Also, if you have a Bluetooth device connected, your call will now default to Bluetooth.
• Want to talk and text on the mobile app? Download the app. 

Meetings: Enhanced calendar integrations

If you’ve created a recurring meeting in Google or Outlook, you can fully edit or delete the meeting series right in NextivaONE.

Learn how to schedule and edit a meeting.

Contacts: Improved data controls

You now have the flexibility to keep or delete imported private contacts when you disconnect your Google or Outlook sync.

Learn how to integrate your contacts. 

NEW: Easily update to the best app version 

Running the latest version of the app ensures you’ve got the latest features, enhancements, and fixes. Now, updating your app is as easy as hitting the “update” button.

NEW: Auto-accept meeting guests

Eliminate the need to manually accept your meeting guests. Click “auto accept guests” during scheduling, and your guests will let themselves in. 

HOW TO: Start an instant meeting

Get everyone together right now in a virtual meeting. Make it face-to-face by turning your camera on.

1. Click plus (+) on the top right and select Start a meeting.

2. Type the name of a team member or an external contact and click Invite.

– OR –

1. Click Rooms and copy your personal meeting link. 
2. Share your meeting link and when ready click the meeting link, then click Start now.

HOW TO: Schedule a meeting

Plan in advance and schedule a future meeting. Show your smile by turning your camera on.

1. Schedule your meeting. Invite the team + external guests.

2. Start the meeting. Turn on your camera and sidebar chat.

3. Record the meeting. Share the recording with those who couldn’t make it.

For more information on meetings, click here. 

1. Adding notes to calls.

During or after a phone call, type important details you learned during your call. Call notes are private to you and will be saved and paired with the respective call within your call log and conversation view. For more information, click here. 

2. Starting an instant meeting.

Instantly start an audio or video meeting to collaborate with multiple teammates. For more information, click here.

3. Calling a team directly.

Call or transfer a call to a team, like Support or Sales. If you don’t have teams set up and you’re an admin, click here. 

For information on transferring calls, click here. 

4. Silence all incoming communications.

Enable Do not disturb to temporarily silence alerts and stop notifications from popping onto your screen. You can choose to set do not disturb for a specific time or until you change your status again. For more information, click here. 

5. Customized group chats

Create rooms to collaborate and share ideas with multiple teammates. Quickly send messages or start a group call using audio or video with just a click of a button. For more information, click here. 

Quickly view shared files without downloading.

Now you can preview shared files in texts and team chats. Including audio (mp3), video (mp4), documents (docx and pdf), csv, xls, text files, ppt presentations, and image files.

Manage recurring meetings better.

Now you can edit one occurrence or the whole series directly from NextivaONE. Currently, this only applies to meetings created in NextivaONE.

For more information on meetings, click here. 

Easily identify unknown numbers 

Now you can easily identify unknown numbers with enhanced caller ID in conversation history. Now unknown contacts will be displayed as “Maybe: LAST NAME, FIRST NAME” (until user saves it as a contact). 

Forget remembering extensions.

Now, you can call teams (aka as groups or hunt groups) directly from NextivaONE. Search for the team name in the contact panel or when transferring calls to call or text a team. 

Control the call from your headset.

NextivaONE now supports Plantronics, Poly, and Jabra headset call controls, such as answer, end, mute, and unmute, via the headset’s physical control buttons. 

Log in less and still be secure.

Once logged into NextivaONE, you will remain logged in for up to seven days, even when the computer is idle or in hibernation. 

Relieve the hosting burden.

As the host of a meeting in NextivaONE, you can control who can invite participants and accept invites, including the ability to mute audio, disable screen sharing and video for all participants, and more – all from one screen.

For more information on host settings, click here.

Set up your default audio device

Now you can choose your default audio settings (microphone and speaker) for both phone calls and video meetings from one place. Also, when activating a new audio device mid-call/video, such as headphones, the switch is seamless as NextivaONE automatically recognizes and remembers your audio devices. For more information on audio settings, click here.

Instantly start/pause/resume call recording

Now the call recording controls are available directly from the call control panel (aka active call widget) within the NextivaONE desktop application. For more information on call recording, click here.

Remember who you’re talking to with persistent Caller ID

Now you can see who’s calling directly from the call control panel (aka active call widget) while using the NextivaONE desktop application. Not only can you see the caller’s name, but you can also see if the call is coming from a call center queue or hunt group (i.e., shows if the call came from sales or support).

Work in peace 

Now you can enable Do not disturb to temporarily silence alerts and stop notifications from popping onto your screen while using the desktop app or browser version.

For more information on availability and settings in NextivaONE, click here. 

Transferring & conference calls

When a call is on hold, now you can click the ellipsis and 1) transfer the call and 2) start a conference (add more people to the call).

For more information on managing calls, click here.  

Highlight to call

Now you can just highlight the phone number, hit the hotkeys (Mac: command + shift + D & Windows: control + shift + D), and the call will automatically be initiated.

December

• When a user adds a NextivaONE meeting link to the details section of the invite, users can now click on that link to instantly join a meeting.
• Admins can use the MSI file type to silently install NextivaONE for all users. Additionally, Admins receive MSI updates via email.
• Now you can search for a contact and dial that contact from the desktop or mobile app,  then push that call to your business phone. 

November

• If you have a call center license assigned, you can instantly manage your call center status (available/unavailable) and outbound phone number directly from the top of the screen of NextivaONE by clicking the Headset. You can also instantly access your call center settings from here. For more information, click here. 
• Join a video meeting by ID. In addition to the meeting link and dialing in, NextivaONE users can now instantly join meetings using only the meeting ID. For more information on meetings, click here.
• For video meetings with over 25 participants, the video and microphone are off by default for new participants only. If an active video participant drops, then someone else can take their place by turning their camera back on.

October

• In addition to the meeting link and dialing in, now you can instantly join a meeting by entering the meeting ID directly in NextivaONE.
• Now user’s can enable/disable location forwarding directly from NextivaONE. For more information, click here.
• Now you can instantly search and edit call flows in NextivaONE under the Contacts panel.

August

• Users can now set up and enable/disable Nextiva Anywhere, remote office, and simultaneous ring directly from NextivaONE or from the NextOS voice settings page.
• If a user has a Meet Me Conference number assigned, they will be able to view their conference numbers directly from NextivaONE. 

Summer

• New SMS/MMS feature. This feature enables users to send and receive texts, images, and gifs with customers and colleagues from their Nextiva business numbers, so they can maintain the professionalism of their business phone number even when they’re on the go.