Nextiva Support

Nextiva Call Center: Time Events

Time events define specific times for certain activities, such as national holidays, business hours, or recurring events like daily or...
Nextiva Call Center: Purchasing phone numbers

You will be billed for any phone numbers added to your account above the contracted amount. This is based on...
Nextiva Call Center: Adding an existing phone number

Easily add an existing phone number to your account in just a few clicks. For instructions on how to purchase...
Nextiva Contact Center: Configuring and Assigning Widgets

A series of widgets can be displayed on the screen for users to see gamifications and totals of the workitems...
Nextiva Contact Center: Outbound Dialer Configuration

In Outbound Dialing, leads are dialed automatically based on: The Dial Ratio/Max Ratio The Abandon Percentage The number of agents...
Selecting digital channels for Social Media and Reviews

To get started, select the digital channels that you want to access from Nextiva. When you log into Nextiva for...
Nextiva Contact Center: Survey Actions

An action button is used to call an API. It’s the most flexible survey component and can be used...
Nextiva Contact Center: Survey Inputs

Input fields are a way for the end user of the survey to send information to the Nextiva back-end. There...
Nextiva Contact Center: Survey Panels

Panels are how different pages or sections of a user survey are configured and represent the canvas where a survey...
Playmode overview

Playmode is a dedicated workspace for agents to focus on specific incoming interactions assigned directly to them. Playmode functions as...
Updating the case status in the Unibox

In order for the case status to be changed, the user has to be assigned to it. If the Case...
Unibox overview

The Unibox is a dedicated section for managing, monitoring, and responding to interactions from all connected channels, such as social...
Customizing your Dashboard in Nextiva Social Media and Reviews

The Dashboard displays performance trends and stats that are most important to you, all from one screen. To customize your...
Setting up case routing for Nextiva Social Media and Reviews

Case routing is used to route incoming interactions to the Unibox and make sure they are assigned and ticketed appropriately. ...
Connecting your emails to Nextiva Social Media and Reviews

Bring your group emails into Nextiva and manage all your support emails from a single platform. Connect an email to...

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