Nextiva Support

Nextiva Contact Center: Outbound Reports

Nextiva’s Outbound Reports provide insights into the performance of your outbound campaigns, helping you to optimize strategies, improve lead quality,...
Nextiva Contact Center: Customer Call Details Report

Customer Reports provide a comprehensive analysis of all customer interactions within your contact center. These reports offer detailed insights into...
Nextiva Contact Center: Queue Reports

Queue Interval Reports offer insights into queue performance by analyzing workitems handled within specific time intervals (15, 30, or...
Nextiva Contact Center: Abandon Detail Report

The Abandon Detail Report details calls that were abandoned from a particular queue. For every abandoned call, the report displays...
Nextiva Contact Center: Survey Reports

Survey Reports provide valuable insights into customer feedback, helping businesses understand customer satisfaction and improve service quality. These reports allow...
Nextiva Contact Center: Creating Dashboards

Search for the Dashboard icon in the Options Menu. Click Plus (+) to the right of the Search field. Under...
Nextiva Contact Center: Dashboards

Dashboards allow supervisors to access different tables and graphs to supervise users, queues, interactions, campaigns, etc. Dashboards are real-time reporting...
Nextiva Contact Center: Entities

Entities in Nextiva Contact Center are subjects identified by Google’s Natural Language Processing (NLP) service. These entities can be extracted...
Nextiva Contact Center: User Profiles

User Profiles in Nextiva Contact Center are essential for assigning permissions and roles to different types of users. They allow...
Nextiva Contact Center: Creating Campaign Addresses

A Campaign Address is the designated phone number or alias used to route inbound work items (such as phone calls,...
Nextiva Contact Center: Music Library

A music library holds a list of .mp3 or .wav files that are looped over at random for queue music....
Nextiva Contact Center: Google Script Connectors

A Google Script Connector comprises a SQL query with parameters and a list of the data fields in the Google...
Nextiva Contact Center: Google Script Data

The Google Script Data object is where you will create the fields for a Google Looker report or widget. Creating/Modifying...
Nextiva Contact Center: Google Looker

The Google Looker object is used to create an embedded Looker Studio Report. Looker embeds dashboards and widgets into Nextiva...
Nextiva Contact Center: File

The File object in Nextiva is where PNGs and GIFs can be uploaded. The uploaded files can be used as...

Prev Next

Nextiva Support Center