Nextiva Support

Nextiva Contact Center: Area Code

The Area Code object is used to save specific phone prefixes for use in Nextiva. It is mostly used for...
Nextiva Contact Center: Error Report

An Error Report is an object that holds error files for back-end operations on Google Cloud. Items such as ETL...
Nextiva Contact Center: Group Numbers

The Group Numbers feature allows you to organize campaign addresses into a folder. This way, all the DIDs in a...
Nextiva Contact Center: Scorecards

A scorecard groups classifications that detect words, sentences, or patterns in text. These can be combined in ways that make...
Nextiva Contact Center: Groups

Groups are a convenient way to move teams of users from one outbound/progressive campaign to another. Think of a group...
Nextiva Contact Center: Filters

Filters can limit the number of leads loaded into memory by Progressive or Automated Dialing campaigns. Choose filters under the...
Nextiva Contact Center: Zip/Postal Code

Nextiva automatically maps all the Postal Codes in North America to their corresponding Area Codes. This can be used with...
Nextiva Contact Center: Callbacks

The Callbacks object is available to supervisor and admin users. It is a list of the callbacks currently registered in...
Nextiva Contact Center: Right Party Contact (RPC)

Right-party contact is when attempting to contact and reach the person you intended to. The Right Party Contact object in...
Nextiva Contact Center: User Surveys

User Surveys have multiple functionalities in Nextiva but are essentially canvases with form data. They are one of the most...
Nextiva Contact Center: Outbound Hours

Outbound Hours are the hours a company can dial out and set in the tenant’s time zone. Creating Outbound Hours ...
Nextiva Contact Center: Topics

Topics are used and created in the Company Directory to send private messages to a specified group of users, thus...
Nextiva Contact Center: Theme

Themes are a vital way to customize the look and feel of the Nextiva application, particularly its surveys. Since surveys...
Nextiva Contact Center: Tenant

The Tenant object is only visible to the system administrators and holds information that is applied globally to the application. ...
Nextiva Contact Center: Transcription

Nextiva displays a summary of the workitem provided by an AI integration. The summary is displayed at the end of...

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