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Nextiva Contact Center: Authority Sets

Authority Sets are vital for creating customized user profiles. These sets consist of groups of authorities that define the permissions...
Nextiva Contact Center: Public Keys

A Public Key encrypts tenant files into an unreadable format before uploading them to a tenant file server. The tenant...
Nextiva Contact Center: Dial Plans

Dial Plans are used to configure which phone provider to use, depending on the number pattern being dialed. Many dial...
Nextiva Contact Center: Campaign Goals

Campaign Goals are designed to inform users of the number of work items they are expected to handle within a...
Nextiva Contact Center: Email Accounts

Creating an email account is essential for organizations that plan to use the Nextiva system to pick up and route...
Nextiva Contact Center: ETL

ETL (Extract, Transform, and Load) allows data from multiple sources to be combined in a single location. In Nextiva, an...
Nextiva Contact Center: Workflows

Search for Workflow in the Options menu. Click Plus (+) and fill out the required information.  Information Tab Field Name ...
Nextiva Contact Center: Lists

A list is an object that holds a list of leads. Once a list is uploaded to a campaign,...
Nextiva Contact Center: Load Objects

Load Objects is used to import large amounts of objects into Nextiva. For example, contacts, users, or consent are often...
Nextiva Contact Center: Regex

Regular Expressions (Regex) follow the worldwide standard for searching strings for specific sequences or patterns of characters. These can be...
Nextiva Contact Center: Region

Regions contain area codes and outbound hours objects, which determine when calls can go out to numbers in these regions. ...
Nextiva Contact Center: Configuring Services

A service in Nextiva is used to integrate 3rd-party functionalities into the application. Some of the most common examples are...
Nextiva Contact Center: SIP Credentials

SIP credentials are used to create the SIP account to register an SIP device that can be used as a...
Nextiva Contact Center: Skills

Skills are essential for skill-based routing. Creating a Skill Search for Skills in the options menu. Click Plus (+) and...
Nextiva Contact Center: Creating a status

Search for the Status icon in the Options Menu. Click Plus (+) to the right of the Search field. Enter...

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