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Nextiva Contact Center: Agent Reports

Agent Reports provide detailed insights into agent performance and activities. These reports track key metrics such as login times, call...
Nextiva Contact Center: No Recordings

When you add a number to the No Recording list, it will not be recorded in campaigns that have automatic...
Nextiva Contact Center: Audit Log

Use the Audit Log to identify who has accessed or modified the system.  To access the Audit Log, search for...
Nextiva Contact Center: Authorizing SIP Domains

SIP Domains are authorized to send and receive SIP traffic. To enable certain domains to do so, you need to...
Nextiva Contact Center: Logging in

We recommend using Google Chrome web browser to ensure the best possible experience and avoid any potential issues or errors....
Nextiva Contact Center: Business Events

Business Events serve as folders containing multiple time events, allowing for a single logical check. They can be used in...
Nextiva Contact Center: Accounts

Associate Accounts with Contacts via Account Identifiers. Under Accounts, you can quickly view the business name, description, and website URL...
Nextiva Contact Center: Contacts

Each contact record includes essential information such as name, address, phone numbers, email, and communication preferences. You can easily create,...
Nextiva Contact Center: Templates

Templates are a way to present contextually relevant information to users when handling workitems. A template may contain an answer...
Nextiva Contact Center: Admin Functions

Functions are reusable pieces of workflow that can be utilized across multiple campaigns. By using functions, you can avoid the...
Nextiva Contact Center Videos

Watch the video below to learn more about Nextiva Contact Center. Stay tuned for more videos!
Bulk import users and devices

Instantly upload users, their settings preferences, and devices using our bulk import templates. Log in to the NextOS admin portal...
Message Pro Overview

With Message Pro, you can send a text message from and to a team’s primary phone number, which all assigned...
Cospace upgrade FAQs

Are you upgrading from Cospace to NextivaONE? Check out the FAQs below to learn more. What is NextivaONE? NextivaONE is...
NextivaONE Mini View

Mini View is a compact view of the NextivaONE desktop app that lets you place it anywhere on your screen,...

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