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Small Business Phone Service
Goldberg HedgeFunds

I chose Nextiva for phone service. I quickly realized that they were much more. We now handle all of our communications and customers in one place with Nextiva.

-Goldberg HedgeFunds (Grew revenue 500% after joining Nextiva)
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How Nextiva stacks up

Validated by more than 2900 reviews on GetVoIP.
We’re the preferred vendor against the competition.

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Nextiva is recommended by 92% customers. Rated by 3000+ customers.

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What are customers saying about Nextiva?

Overall Rating
4.6
Willingness to Recommend
90%
Product Capabilities
4.5
Evaluation & Contracting
4.6
Integration & Deployment
4.6
Service & Support
4.7
Any questions? Let's talk. Chat with an expert
We're Here to Make You Happy

Helpful features.

Set up is easy. We handle the hard work for you.
Save a ton of money & get better service.
Amazing Service from real humans just like you.
Easily upgrade your traditional phone system.
We're always innovating and thinking of the future.
You can count on reliable service. No matter what.
Get features from the future. Let's get started

Digital

$20 $25
$25 Save 20%
/user/mo
Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

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Digital features:

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    Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

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    Website live chat
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    Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

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    Messaging apps
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    Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

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    Social media channels
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    Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

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    Review Management
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    Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

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    Digital Service Helpdesk

Core

$30 $35
$35 Save 40%
/user/mo
Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

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Core features:

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    Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

    Tooltip icon
    Website live chat
  • Check icon

    Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

    Tooltip icon
    Messaging apps
  • Check icon

    Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

    Tooltip icon
    Social media channels
  • Check icon

    Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

    Tooltip icon
    Review Management
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    Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

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    Digital Service Helpdesk
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    Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

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    Inbound & Outbound Voice
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    Send and receive SMS text messages from your business phone number using the desktop and mobile app.

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    Business SMS
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    Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

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    Video meetings
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    Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

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    Screenshare & file share
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    Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

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    Call routing and queueing

Engage

$40 $50
$50 Save 44%
/user/mo
Get a Demo

For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

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Everything in Core, plus:

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    Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

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    Advanced IVR
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    Give your business a professional edge by offering a universal, non-local, toll-free number.

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    Toll-free number and minutes
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    Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

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    Advanced reporting
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    Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

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    Core integrations
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    Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

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    Website chatbot

Power Suite

$60 $75
$75 Save 44%
/user/mo
Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

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Everything in Engage, plus:

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    Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

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    Inbound call center
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    Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

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    Intelligent Virtual Assistant
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    Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

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    Intelligent skills routing
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    Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

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    Unified team interface
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    Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

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    Supervisor dashboard

Trusted by millions
of users daily

G2 Rating


4.5/5

TrustPilot Rating


4.7/5

I’m a big fan of Nextiva

Steve Wozniak







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Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.


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