Calling Canada from the US Is Easier Than You Think [Quick Guide]

September 1, 2018 4 min read

Cameron Johnson

Cameron Johnson

If you want to know how to call Canada from the US, we encourage you to read on and learn the surprisingly simple process.

For a quick guide, follow the three steps below:

  • Start by Dialing “1” (exit code)
  • Dial the area code (see chart below)
  • Dial the remaining seven digits

Have more in-depth questions? Below are a list of common questions as well as answers. No matter what device or phone system you have, we have the answer you’re looking for. Just click on any of the questions below to learn more.

Common Questions:

  1. How do I call Canadian landlines from the US?
  2. How do I call Canadian cellphones from the US?
  3. How do I make business calls to Canada from the US?
  4. How do I reduce calling costs to Canada?

How Do I Call Canadian Landlines from the US?

If you would like to make a call to Canada from the US, you’ll need to take the time to learn the process. Once you understand the steps you’ll realize that calling out of the country isn’t as complicated as it seems. While calling some countries requires you to input a country exit code and a country code to connect with the country of your choice, that’s not required with Canada at all.

Steps:

  • Begin the number you’re dialing with a “1”, this is the Canada country code from the United States.
  • Move on to dialing the area code for the region of Canada that you are dialing. 780 will connect you to a number in Northern Alberta, while 514 will connect you to a number in Montreal.
  • Finish by dialing the remaining 7 digits of the phone number that you want to reach. This will connect you to the phone that you want to call.

As long as you have the area code, and the number that you want to reach, you can call to Canada from the United States with ease. It’s simpler than using an exit code and a country code like you need to do with other parts of the world.

LocationArea CodeLocationArea Code
British Columbia250, 604, 778Alberta (Southern)403
Edmonton780Quebec City418
New Brunswick506Thunder Bay807
Sherbrooke819Toronto (Metro)416, 647
Toronto (Greater)289, 905Prince Edward Island902
Vancouver778Manitoba204
Nova Scotia902Ottawa613
Newfoundland709Yukon & NW Territories867
Montreal514Quebec450, 819
Alberta (Northern)780North Bay705
London519Saskatchewan306

Examples of dialing Canada from the United States

  • To call a home or business in North Bay you would dial 1-705-123-4567
  • To call that a landline phone in Manitoba instead you would dial 1-204-123-4567

The process is easy and it’s something that most business owners can do without trouble. If you’re interested in communicating with businesses over in Canada you just need to know their area code and number in order to do so.

How Do I Call a Cellphone in Canada from the US?

Calling landlines in Canada is simple and the process for dialing up cellphones throughout the country works about the same. It doesn’t matter what carrier the cellphone holder is using, you can reach them with the same simple steps listed below.

Steps:

  • Dial 1 before the area code and number that you put into your phone.
  • Enter in the area code for the section of Canada you want to call. Use the list above to find the right region you want to contact.
  • Finish with the seven-digit number that you want to call and press the call button. You should be connected almost instantly as long as you are allowed to call Canada from your phone provider.

How Do I Make a Business Phone Call to Canada from the US?

how to call Canada from the US using the Nextiva App

 

Now that you understand how to call Canada from the US when it comes to everyday phone numbers for personal use, you’re probably wondering how to call businesses.

This is an important skill and the best way to accomplish this goal is by using the Nextiva App. Nextiva offers the industry’s leading VoIP phone service, and gives business owners the power to efficiently make calls to Canada from any part of their business.

The app is simple to use and offers excellent control that call centers can really benefit from. Employees can make calls conveniently and the Nextiva app gives businesses complete control over which countries are callable as well.

If you’re looking for the best way to call countries like Canada for your business, create an account at Nextiva or (800) 799-0600 and get the calling service your business needs.

Completing calls to Canada using Nextiva

Nextiva makes calling simple so you don’t have to worry about how to call Canada from the US when using the app. You can complete calls to numbers in Canada in just seconds. Since Canada isn’t considered international when phone service is concerned you can call numbers throughout the country without spending extra when using the Nextiva app.

How Do I Reduce Calling Costs to Canada?

You’re in luck if you’re primarily interested in making calls to Canada, because you won’t have to pay international rates for any of those calls. Whatever you pay for your standard phone service will also include making calls to Canada, so you don’t have to worry about international rates or things like the Canada country code when you make calls.

You can still conduct business for less with using the Nextiva App compared to other business calling services today. The Nextiva VoIP service is a full-featured business calling solution that works well for calling centers and most businesses with a large number of employees. It includes advanced features like User and Group controls, call routing, remote dialing and more, and it can be controlled from a mobile device using the simple app that’s included with the service.

Forget those extremely expensive businesses calling solutions, and consider Nextiva, the streamlined and efficient calling solution that gives you all that you need right in one simple app and dashboard. Businesses that are looking to enjoy the best international calling experience, and the best business call management service in general benefit greatly by using VoIP services.

Get access to advanced management features, affordable rates, and powerful tools to help you run your business better. Sign up for Nextiva or contact a representative at (800) 799-0600 if you’re interested in exploring innovative products and services for your business.
 
 

ABOUT THE AUTHOR

Cameron Johnson

Cameron Johnson was a market segment leader at Nextiva. Along with his well-researched contributions to the Nextiva Blog, Cameron has written for a variety of publications including Inc. and Business.com. Cameron was recently recognized as Utah's Marketer of the Year.

Posts from this author

How to Call Australia from the US

August 25, 2018 7 min read

Cameron Johnson

Cameron Johnson

Businesses in the United States frequently call customers or partners in Australia. Technology makes calling Australia from the US a simple process.

An important factor to consider when learning how to call Australia from the US is the time difference, though, is that Sydney is roughly 11 hours ahead of New York.
Therefore, scheduling calls is just as important as properly making calls.
Once you’ve scheduled the call, there are several ways to dial Australia from the US.
To make it easier, this guide provides some key tips and tricks to help you effectively call Australia.
Table of Contents

Continue reading “How to Call Australia from the US”

ABOUT THE AUTHOR

Cameron Johnson

Cameron Johnson was a market segment leader at Nextiva. Along with his well-researched contributions to the Nextiva Blog, Cameron has written for a variety of publications including Inc. and Business.com. Cameron was recently recognized as Utah's Marketer of the Year.

Posts from this author

How to Call Mexico from the US

August 25, 2018 6 min read

Cameron Johnson

Cameron Johnson

As a business owner today, it’s much more likely that you will need to place calls to Mexico to talk with contacts, work with suppliers, and accomplish what you need to be done effectively.
If or when that time comes, it’s important for you to understand the process of calling Mexico from the US.
It can either be complicated and expensive, or simple and affordable depending on the route you take.
In this post, we’ll explain how phone numbers in Mexico work, what area codes you should be familiar with, how you can connect to those numbers, the most efficient ways to complete international phone calls, and most importantly; how you can complete those calls at the lowest rates possible.
Take the time to go through this complete guide, and you’ll be prepared when the need finally arises to make a call to Mexico.

A Step by Step Guide on How to Call Mexico from the US

Even though you might have business or family out there, you may not know how to call Mexico from the U.S.
We’re going to provide you with a step-by-step guide to make it easy to understand what you do with the Mexican phone number you have.

  1. Dial the exit code– Tap 011 into your phone to let the carrier know you are calling outside the United States.
  2. Enter the Mexico country code – Punch 52 into your phone to let your carrier know you want to call through to Mexico.
  3. Remove the trunk code – Ignore the portion of the phone number that begins with 01, 045, or 044. This is known as the trunk code and is only necessary when calling one Mexican phone number from another.
  4. Punch in the number – Type in the full phone number that you want to dial, starting with the 2 or 3 digit area code followed by the phone number.

As long as you follow all of these steps you should be able to call a phone number in Mexico without any issues.
It’s important to verify that your phone is able to call internationally because if it isn’t you won’t be connected.

Which Area Code Should I Use?

how to use area codes when calling mexico from the us


The residents of Mexico use a wide range of area codes depending on the part of the country that they live in. If you know where the person you want to call lives, you should be able to figure out which area code to use accurately.
Below is a simple table containing all the standard area codes defined by location.

LocationArea CodeLocationArea Code
Acapulco744Aguascalientes449
Cabo San Lucas624Campeche981
Cancun998Celaya461
Cd. Juarez656Cd. Lazaro. Cardenas753
Cd. Oregon644Cd. Sahagun791
Cd. Valles481Cd. Victoria834
Coatzacoalcos921Colima312
Cuernavaca777Culiacan667
Chetumal983Chihuahua614
Chilpancingo747Durango618
Fresnillo493Guadalajara33
Guadalupe Victoria676Guamuchil673
Guanajuato473Guasave687
Guaymas622Hermosillo662
Huatabampo647Iguala733
Isla Mujeres998Ixtapan de la Sal721
Jalapa228La Paz612
Leon477Manzanillo314
Maravatio447Matamoros868
Mazatlan669Merida999
Mexicali686Mexico City55
Minatitlan922Monclova866
Monterrey81Morelia443
Nuevo Laredo867Oaxaca951
Orizaba272Pachuca771
Patzcuaro434Poza Rica782
Puebla222Puerto Vallarta322
Queretaro442Saltillo844
San Felipe686San Luis Potosi444
Tampico833Tapachula962
Taxco762Tehuacan238
Tepic311Tequisquiapan414
Texcoco595Teziutlan231
Tlaxcala246Toluca722
Torreon871Tulancingo775
Tuxpan783Tuxtla Gutierrez961
Valle de Bravo726Veracruz City229
Villahermosa993Zacatecas492

For example, if you needed to call a person with a landline in Toluca with the number 044 722 1234 567 you would type the following into your phone.

011-52-722-1234-567

The 011 signals you are calling outside the United States. The 52 connects you with Mexico and 722 is the Toluca area code and the 1234 567 is the local phone number that you’re trying to reach.
If you were to call the same local number in Morelia instead you would type in: 

011-52-443-1234-567

How do I dial a cellphone number in Mexico?

dialing a cellphone number in mexico from the US


If you would like to learn about calling Mexico from the US when the person has a cell phone, the process is simple and straightforward. Follow the below steps to dial the number with any phone approved for international calls.

  1. Enter the exit code – Begin by typing 011 into your phone to signal you are calling internationally.
  2. Type in the Mexico country code – Type in 52, the country code for Mexico, this connects you to the right country.
  3. Remove the trunk code – After you dial 1, it’s important to remove the trunk code which is 044 or 045 typically. This is just for use when calling one number in Mexico from another.
  4. Enter the area code – Enter the corresponding area code for the location you want to call. It’s the first 2 or 3 digits of the phone number.
  5. Finish with the phone number – Enter the remaining digits of the number and complete the call.

You will now be connected with the cell phone as long as you are using a phone approved for international phone calls.

How do I Make a Business Call from the US to Mexico?

VoIP phone used to make a business call from the US to mexico


Now that you understand how to call Mexico for personal use, you’re probably wondering how to do the same for business purposes.
The process is very similar, but serious business owners shouldn’t be using their traditional business lines to complete this process. It’s much too costly and time-consuming, especially when trying to enable employees to do the same.
Business owners or managers should look into using a commercial phone service to enable easier and more affordable calls to Mexico instead.
Nextiva’s business phone app is simple to use and can be enabled for every employee at your company that needs to make international calls.
Not only that, but it gives you simple control over all the call center numbers that your company has, making it easy to manage your company’s calling policy and taking care of any routing for you.
Nextiva is a cost-effective way to talk internationally, and it’s made specifically for call-center use and to simplify calling for big businesses.
Call a Nextiva representative today at (800) 799-0600 and find out how you can simplify calling internationally for everyone.

Here’s How to Call Mexico with the Nextiva App

how to make a business call from the US to mexico


Calling Mexico with the Nextiva App is simple to do once you’ve enabled international calls for your call center and once you’ve signed up for a service plan.  
Enable International Calls for Your Entire Call Center

  • Visit Nextiva.com
  • Click the login button at the top of the screen and enter your credentials
  • Move your mouse over the “Advanced Routing” tab and click on “Call Center Locations” on the drop-down menu that appears.
  • Click on “Log In” next to the call center you want to enable international calling for. A new window will appear
  • Select “Calling Plan” on the new window and go to “Outgoing Calling Plan” under the Management section.
  • Go to the Originating Tab and select the check box under “International” to enable international calling.
  • Select “Apply” to save the settings. Your call center can now make international calls.

Enable International Calls for a Specific Employee Account

  • Go to Nextiva.com and press the login button at the top of the screen
  • Enter your account information to sign in.
  • Place your mouse over top of the “Advanced Routing” section and click “Call center Locations” on the menu that shows up.
  • Press the “Log In” button on the call center that has the employee you want to enable.
  • Choose “Users” and choose “Edit” on the specific user that you want to enable international calling for.
  • Choose “Calling Plan” and “Outgoing Calling Plan”.
  • Select “Custom Settings” and check the “International” check box to enable calling.
  • Now choose the “Apply” button and the user can dial international numbers.

Dial the Number Using the App
Once you’ve enabled international calling you can call anywhere in Mexico using the app just like you would a standard phone number.

  • Enter 011 to exit the United States
  • Type in 52 to connect to Mexico
  • Skip the 045 or 044 trunk number
  • Type the remaining digits of the number into the phone and initiate the call.

As long as you enabled international calling in the app you should be connected to the number in Mexico immediately.

How Do I Lower the Cost of Calling Mexico Regularly?

figuring out how to lower the cost of calling Mexico regularly


If you’re a United States business owner that frequently needs to call Mexico for business purposes, it’s important to reduce your calling costs in any way that you can.
The first and most effective step to do this is to switch from traditional phone service to a business VoIP solution like Nextiva.
Nextiva can offer international rates as low as $0.17 per minute when calling to most areas of Mexico, making it very affordable to talk business using the simple app.
Without VoIP, you could pay two or three times as much for your International calls, and you’ll likely have to go through a more complicated dialing process to complete the calls as well.
Businesses often switch to Nextiva to enjoy convenient call routing services, affordable international calling and excellent control over the entire call center.
Forget about complex calling solutions and simplify your business.

ABOUT THE AUTHOR

Cameron Johnson

Cameron Johnson was a market segment leader at Nextiva. Along with his well-researched contributions to the Nextiva Blog, Cameron has written for a variety of publications including Inc. and Business.com. Cameron was recently recognized as Utah's Marketer of the Year.

Posts from this author

The Benefits of Visual Voicemail

August 24, 2018 3 min read

Gaetano DiNardi

Gaetano DiNardi

In addition to saving you money, one of the most compelling reasons to switch to VoIP (Voice over Internet Protocol) phone service is that it can provide your business with a wide range of features that a traditional phone system simply can’t offer. Many of these features, such as visual voicemail, work by utilizing the data from your phone calls in new ways — opening up a world of possibilities.
Of these features, visual voicemail is one of the most useful. When it’s activated, your voicemail messages will be automatically transcribed from audio files into text so that you can access them just as you would your email.
Though simple in concept, visual voicemail contains significant potential to improve business communications – but how?

Continue reading “The Benefits of Visual Voicemail”

ABOUT THE AUTHOR

Gaetano DiNardi

Gaetano DiNardi led demand generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker, and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter. He’s worked with major artists like Fat Joe, Shaggy, and loves making music to stay turbocharged.

Posts from this author

8 Morning Habits of Successful Entrepreneurs

August 20, 2018 3 min read

Gaetano DiNardi

Gaetano DiNardi

Every entrepreneur has a secret or key to his or her success but what are the morning habits of entrepreneurs who are successful?

One of those secrets is that most entrepreneurs don’t simply wake up and go to work like most 9-to-5 employees.

Successful entrepreneurs understand the importance of incorporating a healthy routine and enjoying a little “me time”.

Continue reading “8 Morning Habits of Successful Entrepreneurs”

ABOUT THE AUTHOR

Gaetano DiNardi

Gaetano DiNardi led demand generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker, and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter. He’s worked with major artists like Fat Joe, Shaggy, and loves making music to stay turbocharged.

Posts from this author

The Top 3 Customer Service Training Games

August 7, 2018 7 min read

Gaetano DiNardi

Gaetano DiNardi

When it comes to customer service, everyone has something to learn. Even people who are naturals at interacting with others can find ways to improve their people skills — and, of course, first-time customer service reps always have a lot to learn.
One of the best ways to teach people any skill is to have them practice that skill in a hands-on but relatively low pressure environment.
Customer service training games are a great way to illustrate important factors about the customer-representative relationship. And, if you’re working with a set of new employees, these games can also help to break the ice and build solid working relationships among employees.
The caveat is that the games have to actually work. The only thing worse than not including activities in a training session, is to include activities that flop.
Here are three customer service training games that you can use in your next employee training session.

Continue reading “The Top 3 Customer Service Training Games”

ABOUT THE AUTHOR

Gaetano DiNardi

Gaetano DiNardi led demand generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker, and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter. He’s worked with major artists like Fat Joe, Shaggy, and loves making music to stay turbocharged.

Posts from this author

4 Common Business Problems and How to Solve Them

July 26, 2018 3 min read

Gaetano DiNardi

Gaetano DiNardi

You have a great idea for a business, your family and friends seem supportive, and you decide to take the plunge. The early days are out-of-this-world exciting; you attract customers, and your bottom line starts to grow.

But a year or two later, problems start to creep, seemingly out of nowhere.

You find yourself sleeping less and stressing more, realizing that being an entrepreneur is not for the faint of heart. First, know that you aren’t alone; each problem you’re facing right now has been faced by business owners who came before you.

Here are the most common issues and our steps on how to solve business problems:

The problem: You keep hiring the wrong people

Oof. This one is a punch in the gut and arguably one of the most pressing issues faced by business owners. You are putting your feelers out when job openings arise, tapping into your personal networks for referrals, and doing a ton of interviewing, but a few months into a new employee’s tenure, it hits you…they are the worst possible person for the job.

The solution: Rethink your hiring strategy

This is not a quick fix. In fact, it can take years and multiple iterations to get right the talent acquisition part of running a business. Start by tossing out your current hiring strategies.

Call on a hiring consultant. Create an internal hiring committee to brainstorm on a regular basis on things that have worked in the past and things that have failed. Then, start slow. If you haven’t established in-stone values for your company, start there.

Hire according to those values, and remember that you can train people for most tasks, but attitude and disposition are inherent. Trust your gut, fire fast, and you will be on your way to a better workforce.

The problem: Your customer communication is out of whack

You have 100 employees and a few thousand customers. How do you keep track of who emails which customers and how often? Are lines being crossed? When one employee gets a lead, can he or she pass off that lead to another employee? If they do, is there any way to track the handoff?

To solve this, many entrepreneurs will utilize dozens of online apps and project management programs — most of which don’t seamlessly interact with each other. All of this creates major headaches.

The solution: Find the right all-in-one solution

Wouldn’t it be great if there were an all-encompassing solution to help track all communications with customers and internal employees? A place where you could go to not only reach out and follow up but administer surveys and track it all with an integrated analytics tool? THERE IS! It’s called NextOS, and its platform is uniquely designed to help solve communication issues for businesses of all sizes. Hooray!

The problem: You receive a negative customer review

You wake up one morning and—BOOM—you are hit squarely between the eyes with a public customer review so scathing that your heart starts palpitating (ok, maybe not that bad, but you get the severity here).

The solution: Respectfully engage

First, breathe. There are several things you can do to stop the bleeding. One is to respond with kindness. Apologize, take responsibility, and publicly offer a refund or help the person offline. Prospective customers can read the responses to negative reviews even more often than the reviews themselves, so take a moment (or a day) to let your temper subside and engage with compassion.

The problem: Your customer service needs a serious revamp

This goes beyond bad reviews. Knowing you need a revamped customer service strategy is like knowing you ate something rotten: you can’t deny it, and it likely is giving you indigestion. Customers aren’t happy, employees are likely not happy, and your numbers are declining.

The solution: Integrate customer service into everything you do—make it your mission

Some of the most loved companies—Zappos, for example—focus on customer service above all else. Before shoes and apparel and sales of any kind. Without customers, these companies know they will shutter quickly. Try to redesign your mission and values around the same concepts. The more you think about the customer—the more you make it your mission to make each customer happy—the better you’ll do in the long run.

ABOUT THE AUTHOR

Gaetano DiNardi

Gaetano DiNardi led demand generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker, and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter. He’s worked with major artists like Fat Joe, Shaggy, and loves making music to stay turbocharged.

Posts from this author

Digital marketing can be incredibly confusing for business owners in any industry—perhaps even more so for entrepreneurs in the business-to-business space. Questions about how to execute effective digital marketing strategies are nearly limitless.

It’s enough to make anyone’s head spin. But for those fortunate enough to attend NextCon in October 2017 at Scottsdale, Arizona’s Talking Stick Resort and Casino, the answers came quickly and succinctly thanks to Neil Patel and Eric Siu, two of the world’s top minds in digital marketing and the brains behind the highly rated podcast Marketing School.

Continue reading “NextCon17 Marketing Master Class: Top Lessons from Neil Patel and Eric Siu”

ABOUT THE AUTHOR

Nicole Small

Nicole Small is a former marketing communications manager for Nextiva and is passionate about growth, company culture, and the promise of Amazing Service. Outside of marketing, Nicole enjoys cooking easy and healthy recipes, taking care of the office plants, and hanging out with her cat.

Posts from this author

5 Ways to Optimize Your Area For A Productive Workspace

July 6, 2018 6 min read

Gaetano DiNardi

Gaetano DiNardi

Good employees are productive employees — but it’s not all just about motivation and work ethic. It can sometimes also be that they don’t knwo how to create a productive workspace.
Managers, supervisors, and company executives should always be striving to increase the productivity of their companies and their individual employees.
An often overlooked strategy in improving employee productivity is ensuring that the team’s surroundings are considered.
Research has shown that an “empowered office environment” can increase employee productivity by 25 percent.
It’s easy to see why this is true. If you’ve ever tried to work in an uncomfortable, uninviting space, you can attest to the difficulty of getting anything done in an environment such as that. A comfortable and inviting space has proven to actually boost productivity.
Avoid having a drab work office set-up and instead  focus on encouraging a positive work environment.

Continue reading “5 Ways to Optimize Your Area For A Productive Workspace”

ABOUT THE AUTHOR

Gaetano DiNardi

Gaetano DiNardi led demand generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker, and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter. He’s worked with major artists like Fat Joe, Shaggy, and loves making music to stay turbocharged.

Posts from this author

Are you struggling to keep visitors engaged on your site?
This is a common problem that every business has to face. We all want our customers to have an amazing experience whenever they interact with our business, and this is especially true on a website.
That’s because we know that online engagement leads to a better customer experience and increased revenue.

As much as we all want to improve engagement, though, it’s hard to know what aspects of your site may be hindering the user experience (UX). Luckily, there are tools to help with this.
We’ve tested dozens of website engagement tools on the market and have narrowed it down to three that will improve your UX. Each tool is intended to either get you engaging with customers directly or give you insight on what your visitors need.

Tool #1: Live Chat

Jump on any modern website today, and most likely, they have some kind of function where you can chat with a representative in real time.

Live chat software in action

Chat isn’t a fad or the ‘trendy thing’ businesses are doing. It’s here to stay.

In fact, live chat is expected to grow by as much as 87% over the next year.

But why is everybody jumping on board?

Because it’s all about convenience! Customers want to engage with brands on their time. They want answers NOW.

One study actually found that 79% of customers prefer live chat over other types of engagement because of the immediacy it provides.

Think about it for a second. The faster a customer gets an answer, the more likely they are to make a purchase. The longer you wait, the more time they have to explore other options or second guess themselves.

But don’t just take my word for it. According to a study conducted by FurstPerson, 77% of customers said they wouldn’t purchase a product online without live support.

Nowadays, chat has clearly become a website engagement tool that customers not only appreciate but expect.

Hopefully, you’re already reaping the rewards of using a chat tool, but if not then here’s the solution we recommend.

Related: How to Add Live Chat to Your Website (Plus Best Practices)

Nextiva is perfect for small businesses that want to deliver amazing customer experiences. Not only is it designed with an easy-to-use interface, but it also can be customized to fit your business needs.

Consider just a few of the many features offered:

  • Availability – You can designate business hours where customers can message you in real time. Then during your off hours, you can continue to capture leads with proactive contact forms.
  • Proactive chat – Set specific rules on each page of your site that dictate when a chat pops up. For example, you can have a chat appear after a person has been looking at your prices for more than 30 seconds (indicating they have a hard time making a decision).
  • Internal chat – Easily collaborate with teammates and managers while speaking with a customer.
  • Chat logs – Keep a record of all chats with any customer. This feature is further enhanced with NextOS.
  • Support case creation – Create and resolve support issues seamlessly through chat.

Tool #2: Visitor Recording Software

The secret to engaging with customers isn’t just talking to them. It’s also creating a positive experience that encourages them to engage with you.

After all, 94% of first impressions are design related.

We’ve all been to websites that have horrible user experiences. Just think of how Amazon looked when it first got started:

website engagement on Amazon in 2001

The challenge often isn’t knowing if a web page looks good, though. It’s knowing whether or not a page will be engaging enough for readers to take action (whether that be a chat, purchase, or phone call).

That’s why I love visitor recordings.

With recording tools you can actually watch what consumers are doing in real time on your site. Or you can even save these recordings in the cloud to be reviewed later.

From these recordings, you can learn many things:

  • Where on the site customers are disengaging
  • What pages/paragraphs do customers typically read before they buy
  • What they do when your proactive chat appears on their screen

In order to survive, we as businesses need to foster engagement and build relationships with customers. With this data stack, we now know where we’re falling short of that mark and what we need to fix.

I’ve used HotJar for years now and love how easy it is to set up.

Yes, you need to add a bit of code your website, but that’s almost expected with any tool.

Once the code is installed, you’re ready to start recording.

What really makes them shine, though, isn’t just their ability to record a visitor’s movements. It’s their recordings archive. Once you’ve collected a healthy amount of recordings (which shouldn’t take long if you have any traffic going to your site), you can go into the archive and filter the results.

NextivaOne communications

For example, you could quickly find recordings of anyone who hit your pricing page and then figure out what on the page got them to abandon the transaction.

Related: How Call Center Recording Software Is Changing

Tool #3: Website Builders

Creating attractive websites used to take literally months to accomplish. Not anymore. There are a number of website page builders to unleash your creativity. And you don’t have to venture far to create a slick, speedy website in a matter of minutes.

With a modern web builder, you can:

  • Create pages and blog posts in minutes without any technical knowledge
  • Upload images and videos and know that they will look great to visitors.
  • Create landing pages to capture high-intent traffic effectively.
HubSpot Drag & Drop Website Builder

HubSpot now offers a free drag-and-drop website builder that lets you create a professional website in minutes. Just choose from their premade templates or start from scratch. Then add your content, images, and track your performance in the company’s CRM platform. Oh, and cloud-based hosting and website security? They have it covered for you at no charge.

Conclusion

Creating better engagement with customers is easy if you have the right tools in place.

While there are dozens of tools out there to help with this, these three will give you everything you need (and then some) to build truly engaging experiences online.

ABOUT THE AUTHOR

Cameron Johnson

Cameron Johnson was a market segment leader at Nextiva. Along with his well-researched contributions to the Nextiva Blog, Cameron has written for a variety of publications including Inc. and Business.com. Cameron was recently recognized as Utah's Marketer of the Year.

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Nextiva turned 10 years old today! It’s been an amazing decade of innovation filled with amazing growth, and we have big plans to continue setting new standards in the world of cloud communications.
Even though we have a future-focused mindset, we can’t help but reminisce and look back fondly on all the great moments that brought us to where we are today.
Let’s take a stroll down memory lane, shall we?

2006*
After setbacks and successes during the era of the dot-com boom, Tomas Gorny co-founded Nextiva.
2008
Nextiva’s 1st office: Our first office was located near Tempe Town Lake, and our team was small but mighty. We started with four employees huddled around two tables and stayed that way until 2008.
May 2008:  Nextiva was officially in business! It was exciting to finally provide business phone service. Nextiva’s strategy has always been rooted in innovation and a dedication to providing Amazing Service®.
On May 15, 2008 we signed up our first customer.
NextOS 1.0 launched. This was our first platform and offered reliable business service to a variety of companies of all sizes.
June 2008: Nextiva was voted the #1 Business VoIP provider. We received this award based on feedback from site visitors about customer service, price, and reliability.
2009
March 2009: Nextiva won the Product of the Year award from Unified Communications Magazine.
Nextiva’s 2nd Office: We set up shop near Tempe Town Lake in a small space not much bigger than a doctor’s office. We stayed there for about a year, but once we hit 30 employees we had to migrate again.
October 2009: Nextiva introduced vFAX (virtual fax service). Paper jams be gone! This virtual fax service changed the way business fax systems operated, with a powerful yet affordable business fax solution. vFAX was designed for ease of use and flexibility. It allowed users send and receive faxes from traditional fax machines, use email, mobile devices and even send and receive faxes from most Microsoft applications (such as Word and Excel).
In 2009, Nextiva experienced a record growth of over 400% in new business customers.
2010
April 2010: Nextiva won Product of the Year award again. Our simple approach to office telephony was radically altering the economics of the business telephone market.
December 2010: For the second year in a row, Nextiva was recognized as the Top Business VoIP Provider.
2011
January 2011: During the holiday season, Nextiva donated more than 400 meals (535 pounds!) to United Food Bank.

2011: We started providing top-notch business phone service for Conan and his team. See more of our customer success stories.
NextOS 2.0 released.  NextOS 2.0 was a next-level game changer – the platform introduced an exciting lineup of enterprise-level features that were robust and easy to use. The interface was an intuitive portal that was scalable, reliable, and accessible for businesses of all levels.

December 2011: The Phoenix Business Journal named Nextiva as one of the Best Places to Work. We also won this award in 2012, 2013, 2014, 2015, and 2016
Nextiva’s 3rd office move. In December of 2011, we moved to our current headquarters located off of Chaparral and Pima in Scottsdale. At the time we only occupied the 3rd floor with about 200 employees. Flash forward to today (May 2018), we currently take up almost all three floors and have over 800 employees based out of our Scottsdale, AZ Headquarters.
2012
January 2012: We received the Internet Telephony Product of the Year Award. Nextiva Office was recognized for its innovation in VoIP business communications.
2013
Nextiva Welcomed Ira Feuerstein to Lead North American Partner Program. In this role, Feuerstein brought an innovative and disruptive approach to the channel market, with a focus on telecommunications master agents as well as technical and managed service providers. At Nextiva, he introduced the concept of the Amazing Channel Program for agents that wanted to be part of a unique and rewarding community that represented the cloud communications and collaboration world.
2014
January 2014: Nextiva App Released.

The Nextiva Amazing Partner Program was launched. The Partner Program was designed for VARs, Master Agents, IT Service providers, Consultants, and Franchise organizations who wanted to add cloud communication solutions to their product portfolio and earn a recurring revenue stream. Our goal with this program was, and still is, to maximize earning potential for our dedicated partners. Our partners have been instrumental to our success and we greatly value their commitment to Nextiva.
2015

Nextiva Cares was founded. Nextiva Cares is our philanthropic branch dedicated to helping those in our Phoenix community. Each month the team is able to give back to the local organizations we support. Nextiva Cares allows us to make an impact on people’s lives, our community, and the organizations that are meaningful to us. It allows us to be active participants in improving the world in which we live.
March 2015: Nextiva received two Stevie Awards in Sales and Customer Service Category.
November 2015: Deloitte’s Technology Fast 500™ ranked us as one of the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. This recognition also meant that Nextiva’s the fastest growing tech company in Arizona.
We also received the 2015 North American Hosted IP Telephony and UCC Services Customer Service Leadership Award for our dedication and exceptional customer service. 

Continue reading “Nextiva Turns 10! Celebrating Ten Years of Innovation and Amazing Service”

ABOUT THE AUTHOR

Gaetano DiNardi

Gaetano DiNardi led demand generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker, and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter. He’s worked with major artists like Fat Joe, Shaggy, and loves making music to stay turbocharged.

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Empowering Women in Business at Nextiva

April 17, 2018 9 min read

Nicole Small

Nicole Small

Historically, women have faced an uphill battle while establishing their position in the business world. And while women are making positive strides each day, there’s still a long way to go. 
There’s a major gender gap when it comes to women in the tech business. Instead of talking about the negative statistics surrounding women in tech, though, it’s important to be proactive and discuss all the opportunities women in tech have open to them. 
By encouraging and supporting women in the business world, we can shift the narrative and see more and more empowered women in the workplace.
We’re featuring some of the incredible women on our team to learn about their position, their hopes for the advancement of women in business, and the advice they would give to their younger self. 

Continue reading “Empowering Women in Business at Nextiva”

ABOUT THE AUTHOR

Nicole Small

Nicole Small is a former marketing communications manager for Nextiva and is passionate about growth, company culture, and the promise of Amazing Service. Outside of marketing, Nicole enjoys cooking easy and healthy recipes, taking care of the office plants, and hanging out with her cat.

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