A New Dawn
in Customer Experience
The complete customer experience platform. Win every conversation, measure every interaction, and use AI to optimize every customer journey. Grow your business without working harder.
Everything to Win Every Customer Conversation
Customer Interactions
Connect with customers across every channel from a single platform. Voice, video, chat, email, and social, all in one place.
NEXT Platform CapabilitiesXBert AI
An AI agent that handles customer conversations across calls, texts, chat, and email. Books appointments, answers questions, updates records, and routes to your team when needed.
NEXT Platform CapabilitiesCustomer Experience
Understand every customer interaction. Track satisfaction, capture feedback, and use AI insights to deliver experiences that keep customers coming back.
NEXT Platform CapabilitiesConnected Tools
Bring everything together in one place. Connect your CRM, helpdesk, productivity tools, and industry software to create seamless workflows across your entire business.
Integration Marketplace
Sarah M. • 2 min ago
John D. • 15 min ago
Marcus C. • 1 hr ago
The End of Busywork.
The next era for business is built with AI employees.
The shift is already happening. AI employees are handling customer conversations, resolving real issues, closing real deals. The businesses that ride this shift will be impossible to compete with.
See the New Workforce
Your AI employee handles the busywork.
XBert is agentic AI that handles the busywork autonomously, from first touch to resolution, so your team can focus on work that actually matters.
Your team can focus on what humans do best.
Complex problems, high-stakes conversations, relationship building. The moments that earn loyalty and close deals stay with your people.
The NEXT Platform brings it all together.
Every tool, channel, and conversation, unified with AI. Full visibility into your customer experience, with smart AI that helps you grow.
Less Busywork. More Impact.
XBert handles the routine stuff like customer questions, scheduling, and follow-ups. So your team has more time for the work that actually moves your business forward.
XBert learns your business.
XBert learns your services, policies, business hours, and FAQs. It's not guessing. It's an expert that knows your business inside and out.
You have full control.
Set guardrails and customize what the AI can handle. Calls are recorded and transcribed so you always know what happened.
Intelligent handoff.
When needed, XBert transfers complex requests and urgent needs to your team. No awkward pauses or frustrated customers.
Proven results across industries
Cedar Financial
Transformed customer communications and dramatically improved team productivity.
Read Case StudyNEBA
Improved answer ratios by 20% with Nextiva Contact Center for better patient care.
Read Case StudyEmergia
High-volume call center boosted voice channel efficiency by 154% with Nextiva.
Read Case StudyFranklin Street
325 employees across six locations communicate seamlessly with 99.999% uptime.
Read Case StudyJersey College
Recruit and educate more students on budget with unified communications.
Read Case StudyTabarka Studio
Reduced communication costs by 60% while customers never receive a busy signal.
Read Case StudyShelby American
The iconic brand relies on rock-solid operations, cutting costs in half.
Read Case StudySan Antonio Spurs
365-day fan engagement with exceptional season ticket member experiences.
Read Case StudyTata Play
1M+ messages per month with AI-powered bots on WhatsApp.
Read Case StudyOrange County Rescue
Dependable communications serving at-risk citizens every day of the year.
Read Case StudyChoose Your Plan
Every plan includes business phone and team messaging. Add AI when you're ready. Pick the one that fits how your team works.
Core
Connect your team & customers
Reliably run your business with unified voice, video, SMS, and digital channels with instant setup.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
- Screen & File Sharing
- Call Routing
- Team Chat
- Mobile App
Add-On: Add-On: XBert AI Receptionist
Engage
Manage interactions at scale
Equip your teams with automation, advanced tools, and intelligent routing for personalized experiences at scale.
Everything in Core, plus:
- Customer-to-Team SMS
- Toll-Free Number & Minutes
- Advanced Reporting
- Inbound Call Center
- Live Chat & Chatbot
Add-On: Add-On: XBert AI Receptionist
Power Suite CX
Get everything in one package
Blended inbound/outbound calls, AI call summaries, and chatbots, all in one place.
Full Customer Experience Platform:
- Voice & Web Chat
- Blended Inbound & Outbound
- AI Transcription & Summary
- Skills-Based Routing
- Journey Orchestration
Add-On: Add-On: XBert AI Receptionist
There's a false expectation that AI should be flawless out of the gate. That it can go from 0-60 in 0.001 seconds. The truth is, AI needs context. Just like teaching a friend a new skill, you start small, test, and adjust. You build that context over time. Mistakes will happen and they're part of how the system gets smarter. The businesses that will win with AI aren't waiting for perfection…
The End of Busywork Starts Here
Join 100,000+ businesses that trust Nextiva to manage their customer experience. Set up in minutes, see results quickly.
