Customer Success Spotlight
Recruit & Educate More Students on a Budget
In addition to training future Registered Nurses, Jersey College School of Nursing trimmed their IT expenses and improved connectivity between students and staff.
Professional
Plan
2003
Started using Nextiva Services
Jersey College is a nationally accredited institution offering Professional and Practical Nursing Programs. With five campuses between New Jersey and Florida, their mission is to bridge the labor gap occurring in demand occupations and to train competent professionals who are well-prepared to enter the job market.
With simulation facilities, flexible schedules, and multiple programs, Jersey College is making nursing education accessible to a diverse student body.
They currently have more than 1,800 students, and with innovative simulation labs and knowledgeable faculty, Jersey College helps prepare these students for real work in the medical field.
Aleksandr Muravyev is the Manager of Information Technology for Jersey College.
He is responsible for technology across all campuses and for all of the school’s 350 employees.
Favourite Features: Conference Lines, Transferring, NextOS (Voice)
“Every time I call into Support, the person on the other end is extremely knowledgeable about the system and able to help. Nextiva’s Support Agents are on our team, and are truly experts.”
Aleksandr Muravyev, Manager of IT
Higher Quality, Lower Costs
Jersey College had been using VoIP for three years before switching to Nextiva.
In 2014, the College decided to explore alternative providers to control rising costs.
The key criteria in the investigation for an alternative provider were quality of service and cost.
Muravyev noted, “We need a reliable, cost-effective system. There are always calls coming in and out, and it is vital that the phones are working at all times.”
Most of the research for a new company was done online, and the College ended up choosing Nextiva based on its reliable service, pricing, customer service, and ease of implementation.
Because they already had a VoIP system, Jersey College was able to continue using the phones they already had, which was a significant upfront cost saving.
The process of porting their phone numbers over to Nextiva was seamless, and then they worked on provisioning their phones.
The Jersey College team experienced excellent customer service from the Nextiva Support team during their system setup and have been happy with the service from the start.
By switching to Nextiva, Jersey College saves roughly 40% on their monthly bill.
A Helpful Support Team
“Every time I call into Support, the person on the other end is extremely knowledgeable about the system and able to help,”Muravyev stated. “Nextiva’s Support Agents are on our team, and are truly experts.”
Muravyev also commented on the helpfulness of Nextiva’s representatives, even if the issue is not related to the phone system.
“There was a time when our phones went down due to a problem with our Internet Service Provider. Instead of just telling me that it wasn’t an issue with Nextiva, they helped us forward our calls to alternative numbers and even took the time to speak with our ISP to get a timeline for a resolution. It’s been a great experience.”
When Communication Spreads
The IT team wasn’t the only group positively affected by the switch to Nextiva.
Colette Gargiulo is the Campus Director at the Teterboro campus of Jersey College.
She stated, “Nextiva has been fantastic. Communication is of the utmost importance here at Jersey College, from interviewing potential students to communicating curriculum plans with our other campuses. Knowing that I don’t have to worry about dropped calls or unclear service really gives me peace of mind.”
Features That Make Communication Your Top-Priority
She further commented on some of her favorite features, saying, “The call forwarding feature is a lifesaver.
If an important call is expected to come to my desk phone and I have to leave the office, it’s no big deal!
With call forwarding, I can receive my desk calls from anywhere on my cell phone.
Across all our campuses, we use the conference lines frequently. They’re an easy way to keep in touch, no matter where you are in the country. And the quality is crystal clear! Jersey College plans to continue to use Nextiva as the institution grows to support its community – students, faculty, and staff.
Aleksandr Muravyev
Manager of IT
The transferring capabilities have been amazing as well. All administrators and front desk staff learned the process in no time, and there’s never a dropped transfer.”
Another of Gargiulo’s most-utilized features is conferencing. “Across all our campuses, we use the conference lines frequently. They’re an easy way to keep in touch, no matter where you are in the country. And the quality is crystal clear!”
She concluded, Jersey College plans to continue to use Nextiva as the institution grows to support its community – students, faculty, and staff.”
3 Takeaways you can pull from this story:
01
Give your team peace of mind with no dropped calls.
02
An easy to learn and use system, helpful in getting others on board.
03
A team of experts to walk you and your team through the entire process.
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