Route incoming texts to
your team

Close connection with your customers. 360 visibility for your team.

Trusted by forward-thinking companies:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

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It’s super easy!

Message Pro is a texting platform
connecting your company to
customers and prospects.

Steps Lines

1. Customer texts

Customer texts your company number.

2. Team receives

An assigned team within your company
gets the message in the Nextiva App

3. Rep 1 responds

A team member provides quick
response using Nextiva App

4. Rep 2 joins

Another team member may join
to ask a question

5. Full visibility

Customer and team can see
the entire conversation

6. Seamless conversations

Smooth customer interactions with a
360 view across the team

The award-winning platform.
Endless CX superpowers

Customer conversations

Simultaneously manage clients and staff.

Law office

Make it easy for clients to work with you. The whole team, from Admins to Owners can join in the text to ensure nothing gets missed.

Customer conversations

Simultaneously manage clients and staff.

Hotel

Surprise customers with quick, personal service. Say goodbye to manual hand-offs — any staff on duty can manage requests via text.

Customer conversations

Simultaneously manage clients and staff.

Clothing store

Delight customers with premium customer service using texting. Make the experience seamless for the customer despite staffing shift changes.

Prospect
Conversations

Convert prospects to customers

Air conditioning company

Offer a seamless, unified experience that turns prospects into customers. Both Sales and Service join the SMS conversation to build trust and increase efficiency.

Prospect
Conversations

Convert prospects to customers

Interior designer

Make it easy for new customers to contact your texting team.

Team
Conversations

Coordinate staff at scale.

Events company

Give staff an easy way to contact management. All managers stay in the know so there are no surprises.

Law office

Make it easy for clients to work with you. The whole team, from Admins to Owners can join in the text to ensure nothing gets missed.

“Their uptime is amazing and their product is easy to use.”

“It’s UI is super clean. Unlike others, they are in a position to put their customers first. You can tell from their customer service and how fast they roll out new products.”

Amir Reiter, CEO at CloudTask

Add Message Pro to your existing
Nextiva package

Core add on

$10 /user/month

Engage

Included

Power Suite

Included

Download NextivaONE

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Windows

Desktop app

Download Download link

Mac

Desktop app

Download Download link
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iOS

Mobile app

Android

Mobile app

Ready to make business
conversations better?

Frequently Asked Questions

What happens when a customer calls vs. texts my Message Pro-enabled number?

Incoming calls are routed to your call flow. Your call flow can route calls based on set days and times, specify where calls get routed, and establish what happens if the call goes unanswered. Before activating Message Pro, you’ll want to verify your call flow is set up in the admin portal.

Which users need to pay for Message Pro?

Each of your team members who’d like access to view and participate in Message Pro text conversations requires a license. Message Pro is included in Engage and Power Suite and is an add-on to Core.

Are there texting limits?

With Core, you get 100 incoming/outgoing texts. Engage provides 250 incoming/outgoing texts. Texting is unlimited in Power Suite. To get unlimited texts in Core and Engage, add the Productivity Plugin.

How is this different from my typical business texting?

With Message Pro, instead of replies to your text going only to you, they are sent to an assigned team of people. Similarly, incoming texts go to a team of people, not just you. All members of the assigned team can view and participate in the conversation along with you. Your customer or prospect gets everything they need from various professionals in your business within one seamless, efficient conversation.

What number should I use for Message Pro?

You may use an existing or new local number (not toll-free). Message Pro requires a dedicated number, so if you’d like to add another number to your account, it’s $4.95 per month.

Can I get unlimited access to these productivity tools?

Yes! The Productivity add-on removes usage limits and gives you unlimited text messages, video meeting duration, team collaboration rooms, file storage, and more.

Trusted by millions
of users daily

G2 Rating


4.5/5

TrustPilot Rating


4.7/5

I’m a big fan of Nextiva

Steve Wozniak







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