Route incoming texts to
your team
Close connection with your customers. 360 visibility for your team.
Trusted by forward-thinking companies:
It’s super easy!
Message Pro is a texting platform
connecting your company to
customers and prospects.
1. Customer texts
Customer texts your company number.
2. Team receives
An assigned team within your company
gets the message in the Nextiva App
3. Rep 1 responds
A team member provides quick
response using Nextiva App
4. Rep 2 joins
Another team member may join
to ask a question
5. Full visibility
Customer and team can see
the entire conversation
6. Seamless conversations
Smooth customer interactions with a
360 view across the team
The award-winning platform.
Endless CX superpowers
Customer conversations
Simultaneously manage clients and staff.
Law office
Make it easy for clients to work with you. The whole team, from Admins to Owners can join in the text to ensure nothing gets missed.
Customer conversations
Simultaneously manage clients and staff.
Hotel
Surprise customers with quick, personal service. Say goodbye to manual hand-offs — any staff on duty can manage requests via text.
Customer conversations
Simultaneously manage clients and staff.
Clothing store
Delight customers with premium customer service using texting. Make the experience seamless for the customer despite staffing shift changes.
Prospect
Conversations
Convert prospects to customers
Air conditioning company
Offer a seamless, unified experience that turns prospects into customers. Both Sales and Service join the SMS conversation to build trust and increase efficiency.
Prospect
Conversations
Convert prospects to customers
Interior designer
Make it easy for new customers to contact your texting team.
Team
Conversations
Coordinate staff at scale.
Events company
Give staff an easy way to contact management. All managers stay in the know so there are no surprises.
Law office
Make it easy for clients to work with you. The whole team, from Admins to Owners can join in the text to ensure nothing gets missed.
“Their uptime is amazing and their product is easy to use.”
“It’s UI is super clean. Unlike others, they are in a position to put their customers first. You can tell from their customer service and how fast they roll out new products.”
Add Message Pro to your existing
Nextiva package
Essential
package add on
Professional
package add on
Enterprise
package add on
Frequently Asked Questions
What happens when a customer calls vs. texts my Message Pro-enabled number?
Incoming calls are routed to your call flow. Your call flow can route calls based on set days and times, specify where calls get routed, and establish what happens if the call goes unanswered. Before activating Message Pro, you’ll want to verify your call flow is set up in the admin portal.
Which users need to pay for Message Pro?
Each of your team members who’d like access to view and participate in Message Pro text conversations requires a paid license.
Are there texting limits?
With the Essential package, you get unlimited incoming/outgoing texts. The Professional package has a limit of 1,000 texts and the Enterprise package has a limit of 2,000 texts. To get unlimited texts in the Professional and Enterprise package, add the Productivity Plugin ($15/user/month).
How is this different from my typical business texting?
With Message Pro, instead of replies to your text going only to you, they are sent to an assigned team of people. Similarly, incoming texts go to a team of people, not just you. All members of the assigned team can view and participate in the conversation along with you. Your customer or prospect gets everything they need from various professionals in your business within one seamless, efficient conversation.
What number should I use for Message Pro?
You may use an existing or new local number (not toll-free). Message Pro requires a dedicated number, so if you’d like to add another number to your account, it’s $4.95 per month.
Can I get unlimited access to these productivity tools?
Yes! The Productivity add-on removes usage limits and gives you unlimited text messages, video meeting duration, team collaboration rooms, file storage, and more.