Amazing Service.
We Trademarked It.
94% of customers say they’re very happy with our service and support.
Amazing Service™ isn’t a tagline. It’s a registered commitment backed by nearly 20 years of keeping our word.
What Amazing Service
actually looks like.
Most companies promise great service. We registered ours with the U.S. Patent and Trademark Office.
In-House Support Team
Our support team works for Nextiva, not a third-party call center. When you call, you reach people who know the platform inside and out and are empowered to solve your problem on the spot.
Personalized Onboarding
Every customer is assigned a real human expert who guides you through setup step by step. We handle the heavy lifting so your team can stay focused on their day-to-day work.
Training Available
Our platform is intuitive enough to use on day one. But when your team wants to go deeper, training is available for any team size. Live sessions, on-demand resources, and coaching available.
Nearly 20 years of proven, reliable, and secure service.
94% Customer Satisfaction
Ninety-four percent of our customers say they are very happy with Nextiva’s service and support. That number is the result of hiring the right people and giving them the authority to help.
1 Million+ Users Use Our Product
From solo entrepreneurs to global enterprises, over a million users rely on Nextiva for their daily communications. Every one of them has access to the same Amazing Service.
Nearly 20 Years of Amazing Service
Founded in 2006 in Scottsdale, Arizona. We’ve been delivering Amazing Service through every technology shift and every stage of growth.
99.999% Uptime
Enterprise-grade reliability means your business stays connected. Our network is built with redundancy at every layer, and we publish our status publicly at status.nextiva.com.
Billions of Interactions
Billions of interactions flow through our platform every year, across every channel. We treat each one as a chance to prove ourselves.
24/7/365 Support
Our support team doesn’t clock out. Whether it’s a holiday, a weekend, or 3 AM, you can reach a real person by phone, chat, or email whenever you need help.
Proven results across industries
Cedar Financial
Transformed customer communications and dramatically improved team productivity.
Read Case StudyNEBA
Improved answer ratios by 20% with Nextiva Contact Center for better patient care.
Read Case StudyEmergia
High-volume call center boosted voice channel efficiency by 154% with Nextiva.
Read Case StudyFranklin Street
325 employees across six locations communicate seamlessly with 99.999% uptime.
Read Case StudyJersey College
Recruit and educate more students on budget with unified communications.
Read Case StudyTabarka Studio
Reduced communication costs by 60% while customers never receive a busy signal.
Read Case StudyShelby American
The iconic brand relies on rock-solid operations, cutting costs in half.
Read Case StudySan Antonio Spurs
365-day fan engagement with exceptional season ticket member experiences.
Read Case StudyTata Play
1M+ messages per month with AI-powered bots on WhatsApp.
Read Case StudyOrange County Rescue
Dependable communications serving at-risk citizens every day of the year.
Read Case StudyFrequently asked questions.
What does Amazing Service™ include?
Amazing Service is Nextiva’s trademarked commitment to customer excellence. It includes 24/7 in-house support by phone, chat, and email; personalized onboarding with a dedicated implementation expert; ongoing training for your team; and a 99.999% uptime guarantee backed by enterprise-grade infrastructure.
Is your support team in-house or outsourced?
100% in-house. Every member of our support team is a Nextiva employee, trained on our full product suite. Our goal is to make the platform so reliable you never need to call, but when you do, we take care of everything.
How does onboarding work?
After you sign up, we assign you a dedicated implementation expert who walks you through every step of the setup process. They handle number porting, user provisioning, call flow configuration, and integrations. Your team focuses on their day-to-day work while we do the heavy lifting to get you live.
What are your support hours and channels?
Our support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us by phone at 800-285-7995, through live chat on our website, or by email.
Do you offer training for my team?
Yes. Training is available for teams of any size, from small businesses to large enterprises. We offer live training sessions, on-demand resources, and role-specific guidance for both end users and administrators. The platform was designed to be intuitive, so most teams see results quickly.
Experience Amazing Service
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Our customers consistently rate their service and support experience as excellent.
Every support agent is a Nextiva employee, trained on our full product suite.
An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
