Platform
Boost CX with AI-Powered Analytics
Enhance CX with Nextiva Contact Center’s AI analytics. Auto-transcription, emotion detection, and unified reporting for data-driven insights.
Act quicker with accurate customer sentiment.
Proactive customer retention
Understand customer emotions in real-time to keep them satisfied and reduce churn.
Improved service quality
Understand customer emotions in real-time to resolve issues at their source and keep satisfaction high.
Data-driven decision making
Understand customer emotions in real-time to make informed decisions and improve satisfaction.
Reduced customer churn
Understand customer emotions in real-time to keep them satisfied and loyal.
Improve CX with AI-powered insights.
AI-powered call summaries
Auto-transcription
Emotion detection
Unified reporting
AI-powered call summaries
AI-powered call summaries transcribe and summarize customer interactions instantly. This feature helps you understand customer sentiment and address issues quickly. It also reduces the time agents spend on manual note-taking, allowing them to focus on delivering exceptional service.
Auto-transcription
Auto-transcription converts spoken words into text instantly. This feature helps you understand customer needs by providing a clear record of conversations. It reduces the time agents spend on note-taking, allowing them to focus on resolving issues.
Emotion detection
Emotion detection helps you understand customer feelings during interactions. It identifies shifts in sentiment, allowing you to address issues immediately. This insight improves agent performance by highlighting areas for improvement and ensuring a more empathetic response.
Unified reporting
Unified reporting gives you a clear view of all customer interactions in one place. It helps you understand customer journeys and identify pain points. This insight allows you to make informed decisions to improve customer satisfaction.
By consolidating data, you can track trends and measure the effectiveness of your strategies. This helps you address issues before they escalate, ensuring a smoother experience for your customers. It also provides a comprehensive overview of your operations, making it easier to spot areas for improvement.
For agents, unified reporting means less time spent on manual data entry and more time focusing on customer needs. It streamlines their workflow, reducing stress and increasing productivity. This leads to better performance and happier customers.
Nextiva powers 1 million+ users and billions of interactions annually.
See how Nextiva can help your business deliver exceptional experiences as you engage, market, sell, and service.