Retail
Handle customer
conversations faster — without increasing your workload.
Mix quality live interactions with AI-powered communication to drive sales, enable premium service, and establish a great reputation.
Store Manager
Marketing
Sales / Service
Trusted by forward-thinking companies:
5X
Using 3+ channels can amplify orders by nearly 5X.
75%
of shoppers prefer multi-channel shopping, with half checking products online before purchasing in-store.
85%
of retail Virtual Agents can independently resolve 85% of queries, cutting agent calls by 30%.
Drive more sales, increase order size, and serve more people. Online and in person.
Transform one-off buyers into loyal fans with amazing conversations across every touchpoint.
Streamline staff and vendor communication
Connect with everyone on one platform that handles calls, texts, team chat, and video meetings.
Attract new customers and make buying easy
Reduce buying friction by communicating on channels your customers love. Protect your brand via online reputation management.
Efficient, personalized experiences using AI
Pair AI with the human touch as you support everything from sales to returns.
Our “tech” promise
Great conversations produce happy customers and repeat buyers
One-to-one connections can’t be beat. Use one platform to manage all the ways staff and buyers like to communicate.
Coordinate inventory & staff
Get your team and your products in order first. Connect with staff and suppliers in the most productive way possible—whether that’s via text, call, video meeting, or team chat.
Drive sales through conversations
Chat with shoppers via text and web chat. Route social media comments, DMs, or WhatsApp conversations into a single inbox.
Use AI for efficient service
Answer immediately and quickly route calls to the right team. Allow support via texting and even video chats. Let AI help you manage FAQs, like store hours or return policies.
Store Manager
Become the business known for next-level communication
Build a foundation of seamless communication as you connect with staff and suppliers.
Take a call (or text) anywhere
With the mobile and desktop app, you can talk wherever you are. All your contacts come with you, and calls and texts sync across devices.
Talk face-to-face
Set up video meetings to chat through logistics with suppliers and educate staff on new inventory.
Set up special chat rooms
Create dedicated spaces where staff can pop in to get quick answers on products or share special requests from customers.
As a store manager, Nextiva has transformed our communication by connecting everyone on one platform, handling calls, texts, team chat, and video meetings—streamlining staff and vendor interactions efficiently.
Jason Roetter
The PRO Barista
Marketing
Go where your customers are. And talk to them. They’ll love you for it.
Be seen on the channels they love. Make it quick and easy to get answers and make purchases.
Nudge sales along via live and AI web chat
Sometimes eCommerce customers just need a little nudge to buy. Offer a discount code or reinforce your return policy.
Sell via social conversations
Comments and DMs route to one inbox, so when they’re talking, you can jump right in to answer questions and bring attention to the latest products.
Manage your brand
Route and respond to all your online reviews via one inbox.
Marketing has become a breeze with Nextiva, reducing buying friction, attracting new customers, and making the buying process easy.
Kirston Pittman
GRITS Inc.
Sales/Support
Pair AI and live support to build an efficient, quality customer support experience.
Reduce wait time, save more returns from happening, and provide amazing support through automation and the human touch.
Answer and route instantly
Answer on the first ring and get your caller where they want to go, whether it’s placing an order or arranging a return.
Respond to FAQs with AI
Simple inquiries don’t have to take the team’s precious time. Let customers use their voice to ask questions and get quick responses via automation.
Offer support via web chat
After hours, answer inquiries with an automated chatbot. During working hours, switch to live support.
Serve via text
Make it easy for customers to get help by text. Route high-volume texts to specialized teams for quick resolution.
With Nextiva, we can efficiently give personalized experiences using AI, driving sales through text and web chat, and routing social media conversations.
Lewna Tsuki
Owner at Chateau Candle Company ltd.
We help retail stores deliver unique customer experiences and accelerate growth using Nextiva’s AI-powered platform.
Canyon Coolers
With Nextiva since 2023
Having the best software, the best hardware, the best suppliers, Nextiva has checked all the boxes for us.
Jason Costello
CEO & Founder, Canyon Coolers
Rack Attack
With Nextiva since 2023
Seeing NextivaONE is inspiring… Our corporate offices use it, we’re really excited to be able to use it in the stores
Blake Mooney
Regional Manager – Rack Attack
As a tech-enabled company, everything we’re doing is next generation and Nextiva fits into that very well.
Joseph Berardo
CEO of Concordia Care