Best office phone system
HD video conferencing
Mobile & desktop apps
Superior network reliability
Advanced calling features. Small business prices.
Flexible pricing for small business VoIP.
For small teams
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Core features:
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Website live chatTurn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
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Messaging apps
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
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Social media channels
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
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Review Management
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
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Digital Service Helpdesk
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
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Inbound & Outbound Voice
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
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Screenshare & file share
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
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Call routing and queueing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
For growing teams
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
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Everything in Core, plus:
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Advanced IVR
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
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Toll-free number and minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
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Core integrations
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
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Website chatbot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
For sales & service teams
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
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Inbound call center
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
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Intelligent Virtual Assistant
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
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Intelligent skills routing
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
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Unified team interface
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
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Supervisor dashboard
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Nextiva leads the charge, others follow.
The top choice among VoIP platforms – unmatched value,
support, and advanced capabilities.
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#1 Rated  Professional |
RingCentral Core |
Dialpad Standard |
Vonage Premium |
8X8 X2 |
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| G2 Rating |
4.6 out of 5 (3,183 reviews) |
4.0 |
4.4 |
4.3 |
4.1 |
| Gartner PeerInsights Rating |
4.7 out of 5 (666 reviews) |
4.4 |
4.4 |
4.4 |
4.4 |
| Trustpilot Rating |
4.8 out of 5 (3,386 reviews) |
2.4 |
4.3 |
4.3 |
2 |
| Customer Recommendations (GetVoIP) |
92% (3,186 reviews) |
70% (586 reviews) |
95% (265 reviews) |
67% (264 reviews) |
86% (767 reviews) |
| Uptime and reliability (2024) |
99.999% |
99.99% |
99.75% |
99.999% |
99.999% |
| 24/7 Support (Phone, Email, Chat) |
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| Unlimited Calling in US & CAN |
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| HD Audio & Video Conferencing |
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| Text Messaging (SMS & MMS) Included |
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Additional cost |
Additional cost |
Additional cost |
Additional cost |
| Team Chat & Document/File Management |
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| Mobile and Desktop Softphone Apps |
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| Visual Call Flow Designer |
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| Certified VoIP Hardware (Pre-Configured) |
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| Website Chat Engagement |
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Additional cost |
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| AI-powered Voicemail Transcripts |
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| Unlimited Secure Online Faxing |
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1000 pages incl. |
$14.99/mo |
$18.95/mo |
| Browser-based VoIP Phone Calls |
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| White-glove 10DLC Support |
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Additional costs |
Additional costs |
Additional costs |
Additional costs |
| Email and SSO integrations |
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Google & Microsoft Incl. |
Additional costs |
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| International Calling |
Starts at $0.01/min. |
Starts at $0.01/min. |
Starts at $0.01/min. |
Starts at $0.01/min. |
Starts at $0.01/min. |
| Bulk/Mass Texting |
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Starts at $0.01/msg |
Additional costs |
Additional costs |
Additional costs |
| International Phone Numbers (DIDs) |
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Starts at $5.99/mo |
Additional costs |
Additional costs |
Additional costs |
| Strengths |
Best for small and medium-sized companies with one or more locations and hybrid workforces. |
Ideal for those with global calling needs and limited SMS and faxing needs. |
One-size-fits-all approach to business voice needs and call transcripts. |
Good for complex environments with engineering teams. |
Strong fit for mid-size companies with global calling needs. |
Nextiva is recommended by 92% customers. Rated by 3000+ customers.
Make the move to a communication platform you can count on.
Top calling features your business needs.
Get advanced features with your business VoIP service.
Intuitive NextivaONE app
Consolidate your business communication needs into one powerful app. Make and receive phone calls, send text messages, manage voicemail, and collaborate with your team from your smartphone or desktop.
Reliable business text messaging
Keep your finger on the pulse with commercial-grade SMS and MMS. Communicate with customers directly, send appointment reminders, and offer exceptional customer service through your business VoIP system.
Intelligent auto attendants
Never miss an important call again. Virtual receptionists greet callers professionally and route them to the right person. Custom call routing rules allow you to manage incoming calls however you want.
Unlimited calling nationwide
Talk as much as you want for one low price. Unlimited calling plans throughout the United States and Canada let you focus on growing revenue and customer satisfaction — not concurrent calls or minutes.
Impressive phone call quality
Experience communication clarity like never before. Nextiva’s network uses best-in-class technology to deliver high-definition audio for every call, ensuring every word is crystal clear. It works even on conference calls.
Local and toll-free phone numbers
Get a toll-free business number to project a professional image and make it easy for customers to reach you nationwide. Nextiva offers toll-free numbers to enhance brand recognition and local phone numbers in any area code.
PHONE SYSTEMS
Business VoIP Systems vs. Traditional Phones
How does a VoIP system compare to analog phone lines? The winner is clear here.
Get the best choice in business communications
Nextiva is more than a VoIP provider. It’s your partner as you scale and your business needs change. Your team’s communication and collaboration needs are covered with NextivaONE. And it only gets better with new functionality each month. Traditional landlines simply can’t do that.
Billions of VoIP calls. Over a million users. Top rated.
See how much you’ll save on virtual phone service from Nextiva.
Why choose Nextiva for small business VoIP?
Unmatched features
Our small business phone plans include a robust suite of calling features, including threaded conversations for a complete customer communication history, call recording, and easy text messaging.
Plus, you can integrate it with leading CRM and email software.
Superior reliability & security
Enjoy industry-leading uptime of 99.999% and stay connected with our highly redundant network connecting billions of voice calls.
Nextiva complies with industry standards, including SOC 2, HIPAA, and PCI-DSS, to ensure data protection and security.
Instant scalability
Free yourself from the limits of landlines and give your team the best VoIP solution.
Adding a new location? Working from home? Add business phone numbers, update call flows, and toggle advanced features instantly.
Hassle-free PBX
No updates or costly hardware to deal with. Manage your business VoIP service anywhere.
Set up employees, see voice calls in real-time, and assign virtual phone numbers in a secure portal. Your traditional phone PBX is history.
Surprisingly affordable
Lower phone service costs by over 60% vs. traditional landlines. Choose a plan that fits your budget and grows with your business. We offer transparent pricing without surprises.
Plus, you can make international calls for just pennies per minute. Get unified communications for less.
Amazing Service®
Our knowledgeable and friendly customer support team is available 24/7 over the phone, email, and chat to help you with your business phone system.
Business owners rate Nextiva as the best VoIP provider for our exceptional support. Period.
Is VoIP Worth the Hype?
As a small business owner, you’ve likely encountered discussions about VoIP (Voice over Internet Protocol) phone systems. Let’s examine the advantages and disadvantages of VoIP and popular features to look for to help you make an informed decision.
Advantages of business VoIP
- Cost Savings: VoIP systems typically beat analog telephony costs by 30-70%. It also provides many premium features that are included with most plans.
- Mobility: VoIP allows you to make and receive calls from anywhere with an internet connection, including your personal mobile phone while maintaining privacy.
- Scalability: As your company grows, you can easily add users without headaches or costly installs.
Potential drawbacks of VoIP
- Internet reliability: Call quality and reliability are directly tied to your internet connection’s bandwidth availability and stability (e.g., Wi-Fi).
- Power dependence: Unlike traditional landlines, VoIP systems require electricity to function for your router and modem.
- Learning curve: Your team may need to familiarize themselves with the new VoIP system and its features, such as voicemail and call transfers.
Popular VoIP features for businesses
- Auto attendants: Automatically direct incoming calls to the correct department or employee. These virtual receptionists are easily adjusted based on business hours or holidays.
- Business texting: Text messaging is essential to following up with customers, confirming appointments, and handling support questions. Business texting from Nextiva lets you accept text and picture/video messages reliably.
- Call analytics: Dig into your VoIP phone system’s inbound and outbound trends. Nextiva call analytics tracks individual agents and overall call center performance with detailed reports. IT admins love its simple management features.
- Call Pop: See pertinent details for incoming calls, including past interactions and customer sentiment. This screen pop functionality enables your team to deliver more personalized customer support.
- Call recordings: Listen to calls between customers and your employees anytime to understand what’s really happening. You can start or stop recordings on demand.
- Customer experience tools: Access advanced features like intelligent call recording, call analytics, sentiment analysis, and website chat to help you serve customers.
- Integrated video conferencing: Connect with your team and clients virtually, regardless of location. Host video calls, share presentations, and collaborate in real time.
- Powerful CRM integrations: Streamline your workflow by integrating Nextiva with popular CRM software like Salesforce or HubSpot. Automatically log call details, access customer information, and personalize interactions within your CRM platform.
- Voicemail transcription: Time is money. Read transcribed voicemails through email or text messages and respond to them quickly. No more slogging through old voicemail messages.
- Threaded conversations: Keeps all contact with customers in one place. You will never lose track of past interactions because it lets you view phone transcripts and call recordings, text messages, customer support scores, and more, all in one spot.
Nextiva now goes way beyond voice and is truly a unified customer experience platform. These business calling features are available to you now for far less than the local landline provider.
Bottom line: VoIP is best for businesses.
For many small businesses, VoIP represents a significant upgrade in communication features and cost-effectiveness. Nextiva is a complete solution, offering features that aim to set it apart from competitors like Ooma Office, RingCentral, Vonage, and Dialpad.
Consider your specific business needs, internet infrastructure, and other requirements so your transition to VoIP is seamless. Nextiva’s renowned Amazing Service is by your side at every step.
See why 100,000+ small businesses choose Nextiva for VoIP phone service.
I’m a big fan of companies like Nextiva.
Steve Wozniak
Co-founder at Apple
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Virtual Phone Service FAQs
How do I set up a business VoIP phone system?
Setting up a VoIP for business with Nextiva is easy:
- Sign up for an account and pick your phone numbers
- Download the desktop app or mobile app (iOS & Android)
- Start making calls immediately
- Customize features like call forwarding and automatic call distribution through an online portal.
If you’ve purchased desk phones from Nextiva, simply plug them in, and you’re ready to go. No technical skills are necessary to use your small business phone system.
However, we recommend investing in a good pair of VoIP headsets for optimal call quality and user experience. These accessories can enhance communication capabilities and provide additional features such as noise cancellation, wireless mobility, and computer or mobile device integration.
What types of desk phones work with VoIP?
Nextiva is compatible with a wide range of desktop IP phones designed specifically for Voice over Internet Protocol.
Nextiva offers phones from leading manufacturers such as Nextiva, Yealink, Poly, and Cisco. The best part is that they are pre-configured to work with Nextiva, so you plug them in, and you’re done.
In a remote work environment, you might not need physical phones at all. Many users use softphone apps on their computers or smartphones, free from Nextiva.
Desk phones provide the best VoIP phone calling experience. Its tactile response and intuitive dialpad make it effortless to reach other extensions on demand.
Traditional analog phones won’t work with business VoIP providers without special adapters.
If you prefer to use your own devices, that’s often possible. However, checking with Nextiva first to ensure full compatibility is crucial, especially for advanced features like call transferring and voicemail notifications.
Nextiva can help you select the VoIP business phone for your small setup, whether setting up a new office or equipping a remote team.
Be sure to check out the advantages VoIP has over traditional landlines.
Can I use my existing phone numbers?
Yes, you can use any phone number with Nextiva’s VoIP solution. The process of transferring business phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers.
Nextiva provides this service at no charge with every account. We’ll guide you through every step to ensure you transfer your number successfully.
And when you need new business phone numbers, you can choose them during account setup. In addition, each VoIP calling plan includes a toll-free phone number at no charge.
Which VoIP features do I need?
Nextiva can provide all the essential features and unique offerings not found elsewhere.
- Auto Attendants: Route incoming calls to the right department or employee.
- Call Analytics: Track inbound and outbound call trends and performance with detailed reports.
- Caller ID: Custom Caller ID text to appear on phones when you call them.
- Call Pop: Display relevant customer information for incoming calls.
- Voicemail Transcription: Read voicemails as text for quicker response.
- Unified Communications: Integrate voice, video, texts, and email in one UCaaS platform.
- Mobile Integration: Access business phone features on smartphones.
- Call Recording: Store calls for quality assurance and training securely in the cloud.
- CRM Integration: Connect with customer management software for organized workflows.
These advanced call management features are available now for far less than local landline phones. Nextiva goes way beyond voice, offering an all-in-one communications system.
How much can small businesses save with VoIP?
Switching to VoIP phone service can save businesses up to 70%. This figure is based on cost savings on installation, monthly rates, and advanced features.
Modern VoIP service providers like Nextiva save you even more with built-in conference calling, video meetings, and workflow automation. Collaborate with your team using one app, not several.
Traditional phone companies can’t beat Nextiva, arguably the best VoIP provider for businesses. Visit our VoIP pricing guide to learn more about costs of a business phone plan.
Can I get a new business number?
While setting up your phone system, you can select a new VoIP number for your business. You can pick any available local, vanity, or toll-free number.
Talk with a Nextiva phone system expert to see which numbers are available. They can also discuss which area codes and prefixes your business can get.
As a reminder, you can always port your phone numbers (transferring them) from any mobile phone, VoIP service, virtual number, and landline service provider.