Digital engagement
Connect on any digital channel
Resolve issues instantly, keep customers happy, and increase team efficiency with AI-powered chatbots for sales and support.
Trusted by forward-thinking companies:
Meet your customers on every channel, wherever they are.
Live chat
Deliver better service with AI-powered chat.
Messenger
Engage prospects and customers on preferred messengers.
Social marketing
Turn social media interactions into revenue.
Reviews
Turn all feedback and reviews into fuel for growth.
Manage all messages from a unified inbox.
of millennial consumers prefer digital channels over voice
Engage your customers anywhere
Chat on any messaging app
Chat on any messaging app
Integrate messenger
Facebook, Twitter, WhatsApp and more- never miss a conversation again.
Read & respond
Provide your customers with timely, relevant and detailed responses.
Lead capture
Grow revenue by making your products and services available via any messaging app.
Automate
Deliver better customer experiences and automate responses for basic inquiries.
AI-powered live chat
AI-powered live chat
Listen
Be available when your customers need you most with chat that’s always on.
Route
Receive chats in real-time, routed to the team members best suited to tackle their challenges.
Resolve
Instantly resolve customer complaints or inquiries, without missing a beat.
360-degree view
Gain a complete view of your website visitors.
Fully-integrated email ticketing
Fully-integrated email ticketing
Single Inbox
Manage incoming emails and tickets from the same inbox as your other service channels.
AI powered responses
Leverage AI that automatically replies to customers and resolves issues without any manual input.
Reminders
Receive real-time alerts on incoming cases. Set reminders to ensure all issues are handled.
Analytics
Follow tickets from a single dashboard and monitor your teams performance.
Monitor every review
Monitor every review
One inbox
Bring e-mail onto the same platform you use for all your digital conversations.
Auto ticketing
Turn incoming e-mails into tickets that are assigned & prioritized immediately.
Performance
Analyze resolution times, improve your operational efficiency, and build trust with your customers.
Intelligent routing
Assign roles and route reviews to you or your team members– all from your admin portal.
Solve customer questions faster. Deliver personalized experiences. Only with Nextiva AI.
Nextie suggestion
93%
chance of winning deal
Recent voice call (Quote sent)
20%
connection increased
AI Powered message routing
+47%
time saved for team
Nextie suggestion
93%
chance of winning deal
Recent voice call (Quote sent)
20%
connection increased
AI Powered message routing
+47%
time saved for team
AI is critical for managing digital conversations
Start using AI50%
Reduction of manual touches by customer agents.
18x
Faster responses while providing much better customer service.
40%
Performance and productivity boost.
Our customers deliver amazing experiences with Nextiva
60%
Faster resolutions
5%
Increase in connection rate
8.88%
Increase in conversion rate
860M+
Customers
471
Stores
50%
Savings
Manage all social media
Schedule content
Schedule your posts to be delivered on time, everytime.
Publish content
Create content and adapt to all channels to engage and build your following.
Monitor conversations
Never miss a reply, comment or message again. Read and respond across all channels instantly.
Trends
Be the first to spot popular social trends to maximize growth.