Restaurant
Manage conversations and reputation to fill your tables.
Leverage the optimal mix of AI-powered communication and the human touch to drive reservations, orders, and loyalty that sets your restaurant apart.
Owner
Front of house manager
Marketing
Trusted by forward-thinking companies:
60%
Diners read reviews before choosing where to dine.
+12%
Increased price diners are willing to pay for a great experience.
59%
Of reservations are made the same day or the day before.
One platform to run, grow, and
scale your restaurant
Deliver exceptional experiences with streamlined communication that customers rave about and keep coming back for.
Reliably fill the house
Enable reservation scheduling via text and automate reminders. Let AI answer calls, answer FAQs, and route important calls to a human.
Fill shifts consistently
Reduce no-calls and no-shows by having your staff quickly text your work number.
Build & protect your reputation
With 60% of diners reading reviews before choosing a restaurant, track what they’re saying about you online and respond quickly. Use social to create awareness and excitement.
Respect customers’ time and
preferences
Be available on the channels they prefer. Let AI work for you while you sleep.
Be textable
Give staff and customers the easiest way to contact you—via texting.
Employ AI
Use AI to share today’s special, answer FAQs, and route phone orders quickly. Provide automated answers using an AI chatbot—and jump on to handle high-touch requests manually.
Protect your reputation
Manage all online reviews and mentions from one inbox. Quickly acknowledge concerns before they become a thing. Create and schedule social posts to get more guests in the door.
Owner
Empower customers to quickly
self-serve with the help of AI.
Let AI handle routine questions and reminders while you shake hands and walk the floor.
Answer and route instantly
Answer on the first ring and get your caller where they want to go, whether it’s placing an order or arranging an interview.
Let AI respond to FAQs
Don’t make people wait. Provide answers quickly with Auto Attendant and intelligent IVR. Guide callers seamlessly, providing answers to routine questions.
Put your website to work with an AI chatbot
Answer routine inquiries with an automated chatbot. Capture responses and route to live staff when necessary.
Send automated reminders over text
Decrease reservation no-shows by sending AI-enabled text reminders and surveys.
We’re not missing customer phone calls for orders and reservations. We're responding to customer requests faster, so we're making better sales with more information and responding to people more promptly. It’s huge how much of an impact Nextiva makes.
Lindy Gullet
General Manager at Vino Noceto Winery
Manager
Provide a remarkable experience using the personal touch
Pairing human interaction with the efficiency of AI is a winning combo.
Make reservations via text
Many customers prefer to text vs. call. Fill more tables by offering both options.
Remember your customer
Know who’s calling before you pick up the phone or click to answer from your desktop or mobile app. Take notes on calls for later reference. See the history of a customer’s texts and calls in one view.
Make your chatbot live
Surprise customers when there’s a live person on the other side of your chatbot. Provide answers, book reservations, and give them personal attention that sets you apart.
In bakeries, call quality is a big feature. To be able to ensure order accuracy and hear what the guest wants without making them repeat information is the kind of efficiency and experience we want.
Vinny Torregrossa
Senior IT Manager, Nothing Bundt Cakes
Marketing
Reputation management that’s doable
Instead of trying to keep track of 15+ review platforms, route and respond to online reviews and mentions from one place.
Manage online reviews
Select which review sites you want to automatically and actively monitor. Respond to reviews automatically or manually as soon as they hit your unified inbox.
Listen to the socials
Comments and DMs route to one inbox so when they’re talking, you’re listening (and responding right from the same workspace).
Grow your following
Connect with potential customers on their preferred channels such as Facebook, Twitter, WhatsApp, and Facebook Messenger, and more.
I haven't been treated better by anybody or any other company
Robert Wilson
Co-Founder and President at Arizona Culinary Institute
We help restaurants deliver unique customer experiences and accelerate growth using Nextiva’s AI-powered platform.
Alamo Beer Company
With Nextiva since 2023
The Nextiva quality has been excellent. We haven’t had any issues.
Jessenia McMeans
Controller at Alamo Beer Company
Nothing Bundt Cakes
With Nextiva since 2023
Our bakery owners are busy and don’t have the time to dedicate to learning complicated systems… Therefore, the interface and the Nextiva Support team were a big selling point
Vinny Torregrossa
Senior IT Manager, Nothing Bundt Cakes
Nextiva is easy to plug and play.
Vinny Torregrossa
Senior IT Manager, Nothing Bundt Cakes