Platform
Compliant Hybrid Cloud – Scale CCaaS Safely
Evolve your CX with Nextiva Contact Center’s compliant hybrid cloud. Flexible deployment and expanded capacity for growth.
Contact center reliability you won’t need to work around.
Optimized resource allocation
Reduce operational strain with scalable cloud solutions that adapt to your growth needs.
Enhanced business continuity
Stay operational during transitions with a platform that adapts to your evolving needs.
Scalable growth support
Grow your contact center without worrying about hitting capacity limits.
Reduced infrastructure costs
Reduce your contact center’s infrastructure costs with a flexible cloud solution that scales as your business grows.
Advantages of using a hybrid compliant cloud contact center.
Regulatory compliance support
Flexible deployment options
Gradual cloud transition
Expanded capacity
Regulatory compliance support
Stay compliant with industry standards and regulations effortlessly. Our platform alerts you to restricted calling times and consent requirements, reducing legal risks.
Ensure your agents follow best practices when handling sensitive information. Automated compliance checks and recordings keep your operations within legal boundaries.
Expand your contact center’s capacity without additional hardware. Our hybrid cloud solution integrates seamlessly with your existing systems, enhancing performance and efficiency.
Flexible deployment options
Flexible deployment options let you transition to the cloud at your own pace. This means you can keep your existing on-premises equipment while gradually moving to a cloud-based solution. It helps you avoid the stress of an all-or-nothing switch, ensuring business continuity and reducing downtime.
This approach supports your current technology investments, allowing you to expand capacity without purchasing new hardware. It addresses the pain of hitting maximum capacity for phone lines or digital media, making it easier to scale operations. You can grow without the financial burden of outdated systems.
For agents, this flexibility means fewer disruptions and a more stable work environment. They can focus on delivering excellent customer service without worrying about technical issues. It improves their performance by providing a reliable platform that adapts to your business needs.
Gradual cloud transition
Transitioning to the cloud at your own pace allows you to maintain control over your existing investments. This approach helps you avoid the disruption of a sudden switch, ensuring your operations continue smoothly. Your agents can adapt gradually, reducing the stress of learning new systems all at once.
This flexibility means you can plan your budget more effectively. You won’t need to invest heavily in new hardware immediately, which can be a significant relief for your financial planning. Your agents will appreciate the stability, as they can continue using familiar tools while gradually integrating new cloud-based features.
By expanding your capacity without overhauling your entire system, you can handle more calls and digital interactions. This means less downtime and fewer technical issues, allowing your agents to focus on delivering excellent customer service. Your contact center can grow and evolve without the growing pains typically associated with major technology shifts.
Expanded capacity
Expanded capacity means you can handle more calls and digital interactions without needing new hardware. This helps you manage peak times and unexpected surges. Your agents can focus on customer needs instead of worrying about system limits.
Nextiva powers 1 million+ users and billions of interactions annually.
See how Nextiva can help your business deliver exceptional experiences as you engage, market, sell, and service.