We Set You Up for Success.
Dedicated implementation support from kickoff to go-live. Every customer gets an Amazing Service® Delivery package tailored to their size, complexity, and goals.
From kickoff to go-live, every step is mapped.
Your dedicated implementation manager guides you through a proven process. Track every milestone in your customer project dashboard.
*Illustrative timeline. Duration varies based on deployment scope and complexity.
Choosing the right fit.
Need more users, new locations, or additional training? Add to your package at any time. Every package includes Amazing Service® tailored to your current needs, future scale, and budget.
Starter
Self-guided setup with online training and go-live support
- Consultation call
- Online training via video hub
- Account configuration
- Testing & go-live appointment
Choice
Dedicated implementation manager, up to 100 users
- Assigned Implementation Manager
- First 50 users included (up to 100)
- First 3 locations included
- Standard 30-day project timeline
- Kick-off call & professional consultation
- Best practices guidance & support
- Network assessment
- Porting (number transfer) support
- 1 hour administrator training
- Installation & go-live appointment
Elite
Enterprise project management, up to 100 users
60-day timeline with enterprise-level project management for complex setups.
Everything in Choice, plus:
- First 100 users included
- First 5 locations included
- Enterprise-level project management
- Complex setup requirements
- 3 hours remote live training
Elite+
Technical delivery specialist, up to 250 users
90-day timeline with a dedicated technical delivery specialist for advanced deployments.
Everything in Elite, plus:
- First 250 users included
- First 7 locations included
- Assigned Technical Delivery Specialist
- 6 hours remote live training
- 30 days / 10 hours post go-live managed service
Ultimate
Onsite discovery & install, up to 500 users
Customized timeline with onsite discovery, expert installation, and extended post-launch support.
Everything in Elite+, plus:
- First 500 users included
- First 10 locations included
- Customized project timeline
- Onsite discovery session (3 days, 1 location)
- Expert onsite install & training (first location)
- 12 hours remote live training
- 30 days / 20 hours post go-live managed service
Extend your implementation.
Add specialized services to any package. Your implementation manager can help identify which add-ons fit your deployment.
Contact Center
- Nextiva Contact Center Implementation — Full setup and configuration of your contact center environment
- Advanced Contact Center Implementation — Complex routing, integrations, and multi-site deployments
- Digital Engagement & Media Streams — Chat, SMS, and digital channel configuration
- Queued Call Back Waiters — Let callers request a callback instead of waiting on hold
- Interactive Virtual Agent (IVA) — AI-powered self-service for common inquiries
Training & Support
- Customized Remote Training — Live training sessions tailored to your team’s workflow and roles
- Onsite Training & Support — A Nextiva trainer conducts in-person sessions for end users (role-customized) and administrators (system management, reporting, and advanced features)
- Managed Services Request Portal — Ongoing administrative support after go-live
Integrations & Technical
- Single Sign-On & Active Directory Sync — SSO integration and directory synchronization
- Third-Party Integrations — Connect Nextiva with your CRM, helpdesk, or business tools
- Advanced Analytics & Akixi Reporting — Enhanced reporting and real-time analytics dashboards
- Technical Project & Program Management — Dedicated technical PM for complex, multi-phase deployments
Onsite Services
- Onsite Device Installation — A Nextiva technician comes to your location to place, unbox, and install phones and devices. Also available as a lighter standard option via a certified third-party technician.
- Go-Live Support — A technician physically on-site on day one of your new system, assisting at desks as your team starts using Nextiva
Proven results across industries
Cedar Financial
Transformed customer communications and dramatically improved team productivity.
Read Case StudyNEBA
Improved answer ratios by 20% with Nextiva Contact Center for better patient care.
Read Case StudyEmergia
High-volume call center boosted voice channel efficiency by 154% with Nextiva.
Read Case StudyFranklin Street
325 employees across six locations communicate seamlessly with 99.999% uptime.
Read Case StudyJersey College
Recruit and educate more students on budget with unified communications.
Read Case StudyTabarka Studio
Reduced communication costs by 60% while customers never receive a busy signal.
Read Case StudyShelby American
The iconic brand relies on rock-solid operations, cutting costs in half.
Read Case StudySan Antonio Spurs
365-day fan engagement with exceptional season ticket member experiences.
Read Case StudyTata Play
1M+ messages per month with AI-powered bots on WhatsApp.
Read Case StudyOrange County Rescue
Dependable communications serving at-risk citizens every day of the year.
Read Case StudyLet’s plan your implementation.
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Our customers consistently rate their service and support experience as excellent.
Every support agent is a Nextiva employee, trained on our full product suite.
An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
