World-class network security & reliability.
Security and reliability are always top priorities.
We make it easy to run a fully secure business on a network built for modern communications.
Secure to the core.
Security is at the heart of Aura’s mission and global operations. That’s why we chose Nextiva.
Hari Ravichandran, Co-Founder & CEO at Aura
Trusted by 1.7M+ customers
Built for regulated teams
Encryption, access controls, and audited data centers help you meet strict security and compliance expectations.
Always-on visibility
Engineers monitor the network around the clock so issues are caught early and resolved fast.
Transparent status
Real-time history and live status live at status.nextiva.com so you are never left guessing.
A network built for modern business.
No downtime for your business
Eight points of presence and carrier-grade data centers with 99.999% uptime keep you connected to customers.
Monitoring and security 24/7
Our engineers watch the network continuously. Issues are flagged and solved before they impact your operations.
Amazing Service™ is always available
In-house support teams who know you by name, not by ticket number. Real people, real answers, every time.
Protocols, policies, and technology that protect your data.
24/7/365 monitoring
Layered security controls, monitored access, and video-recorded procedures at every facility.
Disaster planning
UPS with N+1 or greater redundancy, backup generators, and resilient power design.
Biometric checkpoints
Five checkpoints to servers: guards, mantraps, and biometric readers at sensitive zones.
Audited data centers
Facilities meet ISO/IEC 27001 security standards with independent verification.
Redundant architecture
No single point of failure across core systems that carry your traffic.
Automatic failover
Designed to reroute quickly when a component or path degrades.
Geo-redundant design
Strategic placement of PoPs and data centers balances latency and resilience.
Health monitoring
Continuous telemetry on network and service health with rapid incident response.
Call encryption
TLS and SRTP protect transmissions between endpoints against interception.
Penetration testing
Third-party audits and researcher programs surface issues before bad actors do.
Fraud mitigation
Calling pattern monitoring, access policies, and throttling help stop abuse early.
Diverse peers
Every PoP connects to three or more diverse internet peers from top regional carriers.
SD-WAN support
Compatible with VeloCloud, Cisco, Meraki, and Juniper Session Smart for protected voice paths.
VoIP readiness testing
End-to-end tests from your sites to every PoP validate connectivity before go-live.
Employee training
Annual mandatory security training for every team member.
Developer training
Engineers receive dedicated secure-development education so products ship hardened.
Open community
We work with the broader security and open-source community to keep improving.
Verified standards for
security and trust.
Every Nextiva data center is independently audited and every call is encrypted. Need the full picture for your security review? Request a detailed report from our team.
Physical & logical security
Biometric-controlled data centers, TLS and SRTP encryption on every call, and a 24/7 network operations center staffed by Nextiva engineers.
Compliance programs
SOC 2 attestation, PCI-DSS for payment environments, and HIPAA-compliant plans with signed BAAs for healthcare organizations.
Data privacy & governance
GDPR-adherent data handling, HITRUST practices, and third-party penetration testing give your security team confidence in how customer data is managed.
Certified by experts
Don’t just take our word for it. Nextiva meets the highest security and compliance standards to protect your customer data.
Need help? We’ve got your back.
Call us
Talk to sales or support at 800-799-0600. Real humans, no runaround.
Email us
Prefer email? Use the form below or your account team. We respond with clear next steps.
Live chat
Open the chat widget anytime for quick answers from our in-house team.
Request a security & reliability consultation
Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.
665 verified enterprise reviews on Gartner Peer Insights
Users across enterprise, mid-market, and growing businesses
After launching AI-powered bots on WhatsApp serving 1M+ messages per month, we saw a 40% reduction in cost per customer resolution.
