Nextiva Network
World-class network security
& reliability.
Security and reliability are always top priorities.
We’ve made it easy to run a fully secure business.
Security is at the heart of our mission and global operations. That’s why we chose Nextiva.
Hari Ravichandran
Co-Founder & CEO at Aura
Secure to the core. A network built
for modern business.
No downtime for your business.
We have built one of the world’s most reliable networks. With 8 points of presence and carrier-grade data centers, we strive for 99.999% uptime so you’ll never miss a beat with your customers.
Monitoring and security 24/7.
Our engineers have their eyes on our network at all times to ensure that everything runs like a well-oiled machine. With constant monitoring of our network, issues are immediately flagged and solved.
You’re always informed.
Get real-time network status updates. You’ll know instantly if our performance has slowed for any reason. We’re 100% transparent about our history and real-time status with status.nextiva.com
Get help right when you need it.
Get any problem solved fast with our award-winning in-house service team. That means you’ll talk to a real human and get real answers, every time. Nothing will stop us from solving your issue.
Security Overview
We take security seriously. Our security team has worked for years to develop a system of protocols,
policies, and technologies to keep your data away from prying eyes.
Physical Security
Network Security
Reliability
Powerful People
24/7+365 Monitoring
Our data centers are protected by multiple layers of security with equipment and procedures that control, monitor, and video-record access to the facility.
Disaster Planning
Every data center is prepared with a full uninterruptible power source (UPS) that has N+1 (or greater) redundancy, back-up generators, and the best uptime in the industry.
Controlled Climate
Biometric Checkpoints
Access to our servers requires going through five checkpoints, including security stations with guards, mantraps, and biometric hand readers.
Environmental Security
Our geographic network is designed strategically so risk of service interruption or data loss due to natural disaster is mitigated.
Audited and Certified
Every Nextiva data center meets the security standards set by the ISO/IEC 27001 certification.
Call Encryption
We can protect every communication transmission with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints to prevent interception and protect your privacy.
Penetration Testing
We conduct regular third-party audits including white-hat hacker communities, in addition to 24/7 monitoring, so if there is ever a vulnerability, we’ll find it immediately.
Fraud Mitigation
We monitor your account calling activity for any irregular or suspicious patterns to prevent fraudulent charges. We also provide proactive measures with our access control policies and usage throttling.
Diverse Network
Every PoP has three or more diverse internet peers. We select the top internet carriers at each PoP region to ensure fast and reliable connections for every customer.
SD-WAN Support
We support SD-WAN solutions from VeloCloud, Cisco, Meraki, and 128Technology, enabling voice traffic protection to all Nextiva PoPs.
Speed Test
We offer full end-to-end VoIP testing from your locations to all Nextiva PoPs, so before we get started we can validate your connection and proactively troubleshoot any VoIP issues that may occur.
Employee Training
Every Nextiva employee participates in annual, mandatory security training.
Developer Training
All Nextiva engineers and developers undergo dedicated security training to ensure our networks and applications are built securely from the ground (and code) up.
Open Minded
We embrace the technology community and their brilliant minds for help in improving our products. We even chose a CTO who is an open-source celebrity as the Chairman of Apache Foundation.
Certificates & Compliance
Nextiva uses security measures to protect your information both during and after any transaction of information. We are certified with multiple nationwide and worldwide security initiatives.
ISO/IEC 27001
All of Nextiva’s data centers are ISO/IEC 27001 audited and certified.
SOC 2 Compliance
Nextiva is compliant with SOC 2, verifying security for data stored in the cloud.
PCI Compliance
Nextiva is a PCI-compliant merchant and we also offer solutions that enable our customers to be PCI-compliant in their own businesses.
HIPAA Compliance
Nextiva offers communication solutions that are HIPAA-compliant to protect sensitive patient information.
We’ve got your back.
We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house
and ready to help you and your growing business.
We’re committed to your growth and empowering you to run a successful business. We promise to back you up and
be there when you need us. No pressure to purchase anything.