Nextiva Sitemap
Browse our guide to all the Nextiva resources you need to improve business communications.
Customer Communication
Solutions for making use of business communication channels. Includes voice, messaging, chat, social media, SMS, and video. These tools help businesses stay in touch with their team and with customers effectively.
Customer Experience
Information on tools and solutions for a unified customer experience. Covers everything related to contact centers, AI chatbots, and customer journey tools. These features aim to make the most of every customer interaction.
- AI-Powered Contact Center
- Intelligent & Skills-Based Routing
- AI Voice & Digital Bots
- Progressive, Predictive Outbound Dialing
- Customer Journey Orchestration
- List and campaign management
- Intelligent Virtual Assistant
- Conversational Commerce
- Secure Payment Assist
- Customer Success Videos & Stories
- Unified History and Native Contact Management
AI Capabilities
Solutions that use artificial intelligence (AI) technology to improve the bottom line. Features include knowledge bases, transcription, language detection, and sentiment analysis. These tools enhance the efficiency and scalability of customer service.
Automation & Productivity
Solutions to improve agent productivity and operations. Includes agent interfaces, workforce management, analytics, and team collaboration. These features streamline work processes and improve operational efficiency.
Communication Solutions
Industry-specific software to meet the unique needs of different sectors. This ensures organizations have the best tools for their team. Includes workplace communication and customer experience management solutions.
Platform
Learn all the aspects of contact center capabilities from Nextiva with feature explanations and short videos. Get up to speed on call center agent tools, AI uses, analytics, routing, and outbound dialing features.
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Agent Tooling
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AI Use Cases
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Analytics
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Architecture
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Intelligent Routing
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Journey Orchestration
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Outbound Dialing
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Platform
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WEM Aspect
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Integrations
Resources
These curated resources help businesses understand and implement modern communication across the tech stack.
Communication Features
Learn all about Voice over IP (VoIP) features, functions, and how they work. These VoIP features help your business stand out with reliable, high-quality business communications.
- VoIP Features
- Conference Calling
- Admin Portal
- Conversational AI
- Auto Attendant
- Faxing Over VoIP
- Automations
- HD Voice Calls
- Call Analytics
- Hold Music
- Call Flip
- IP paging
- Call Forwarding
- Office Switchboard
- Call Logs
- Phone Extensions
- Call Masking
- Phone Number Porting
- Call Notifications
- Phone Presence
- Call Parking
- Screen Pop
- Call Pop
- Team Chat App
- Call Queue
- Three-way Calling
- Call Recording
- Toll-Free Business Numbers
- Call Routing
- Unlimited Calls
- Call Screening
- Video Conferencing
- Caller ID
- Virtual Voicemail
- Click to Call
- Voicemail to Email
- Voicemail to Text
Integrations
Connect your existing business applications with the Nextiva Unified Customer Experience Management Platform. Improve the way you work and delight your customers by being all on the same page.
Case Studies
Discover how businesses using Nextiva to drive big results. Understand how Nextiva's solutions across business voice, contact centers, and business VoIP make an impact. Read inspiring customer stories and case studies.
- 88.7 The Bridge
- Jersey College
- Adams Publishing Group
- Labrada Distributors
- Aqua Tots
- Local First Az
- Arizona Culinary Institute
- Mch
- Avit
- Metro Corp
- Az Commerce Authority
- Move Happy
- Bauformat
- Nocut
- Benefit Harbor
- Northland Investments
- Buzz Franchise Brands
- Nothing Bundt Cakes
- C Crane
- On The Map Marketing
- Canopy Technology American
- Orange County Rescue Mission
- Cesi
- Petrelocation
- Childrens Museum Of Phoenix
- Phat Scooters
- Conan
- Point Sebago
- Concordia Care
- Rainbow Ryders
- Crest Lincoln Of Woodbridge
- Readyclt
- Criteo
- Reliance Partners
- De La Torre
- Shelby American
- Directbuy
- Simmons Bank
- Dobin Law Group
- Stanley Steemer
- Eaglerider
- Steam Logistics
- Elkhart Clinic
- Titan Solar Power
- Franklin Street
- Tricoci Salon And Spas
- Goldberg Hedgefunds
- Ucpm
- Hancock Insurance
- Valley Truck Parts
- Heaton Eye Associates
- Veterans Home Care
- Integration Works
- Vino Noceto
- West Coast Trial Lawyers
Company
Learn more about Nextiva as a company, including its leadership, job openings, events, partners, support, and news.