Healthcare
Improve Patient Experiences Across the Entire Care Journey
Nextiva for Healthcare brings all your patient conversations into one place and streamlines daily work, so your team can deliver fast, personalized care on a HIPAA-compliant, AI-powered platform.
Healthcare professionals
Medical centers
Hospitals
Trusted by innovators and forward-thinking companies:
150%
Positive service boosts spending by ~150% compared to negative experiences.
95%
95% of customers share negative healthcare experiences, harming reputations.
400%
Customers facing service issues are 400% more likely to switch their healthcare provider.
AI-powered platform
Better patient experiences, less strain on your staff
Connect conversations
Bring every call, text, chat, and email into one place so patients can reach you on the channel they prefer.
Keep everyone informed
Give care teams instant visibility into patient interactions and history across your entire organization.
Collaborate from anywhere
Partner with your team with ease and visibility via web & mobile.
Protect patient data
Rely on a fully HIPAA-compliant platform with enterprise-grade security, encryption, and a BAA.
Automate routine tasks to improve patient support
Nextiva AI receptionist helps patients get what they need faster while reducing the workload on your staff.
24/7 scheduling and task completion
Let AI handle appointment scheduling, directions, and insurance questions, reducing call volume and freeing up your staff.
Learn moreInstant answers to common questions
Automate FAQs so teams can stay focused on higher-value patient needs.
Seamless handoff to staff
When human support is needed, Nextiva AI passes along full context so patients never have to repeat themselves.
Give staff real-time insights and AI Assist
Give care teams access to full patient communication history, sentiment signals, and real-time transcription. Nextiva AI Assist delivers instant summaries and suggests next best actions, so teams work smarter, not harder.
Coordinated care across every channel
Access patient details, communication history, notes, and prior interactions in one unified workspace.
Learn moreAI-powered routing and support
Sentiment insights and keyword detection connect patients to the right staff, and AI Assist provides real-time transcription, summaries, and next best actions.
Automate repetitive tasks
Appointment reminders, routine updates, and follow-ups happen automatically, so staff can focus on patient care.
Centralize all conversations to improve patient and staff experience
Nextiva for Healthcare creates a single hub that helps teams respond quickly and consistently without toggling between systems.
Reduce wait times
Smarter routing connects patients instantly to the right clinic or provider, and centralized tools give your team real-time visibility and faster response times.
Learn moreDeliver care from anywhere
Desktop, browser, and mobile apps help teams stay connected wherever they work.
Collaborate
Enable coordinated care with tools that help teams stay aligned across clinics, departments, and remote locations.
Ensuring that we were on a secure, HIPAA-compliant platform that was tested and validated was the highest priority.
Joseph Berardo
CEO of Concordia Care, Inc.
Deliver faster, more convenient care across every touchpoint
Offer HD virtual visits, two-way texting for appointments, and mobile tools so staff stay connected from anywhere, ideal for remote teams and multi-location practices.
Virtual visits made simple
Conduct reliable, secure HD video appointments from any device.
Faster appointment scheduling via text
Reach patients quickly and allow them to book, confirm, or reschedule appointments via text message.
Stay reachable anytime
Use your office number anywhere, which is ideal for remote teams, on-call staff, and multi-location practices.
When patients are texting, when they’re calling… Nextiva’s platform is really what’s allowed us to meet that demand.
Jake Haacker
Chief Information Officer, Security Officer, Horizon Health
Supported EHR and practice management integrations
Nextiva for Healthcare integrates with the systems your care teams rely on every day. By connecting patient data and communication channels in one place, staff can respond faster, reduce manual work, and deliver more connected and personalized care.
Supported Integrations
- Epic – check out our Epic Showroom page
- eClinicalWorks
- ModMed
- Planet DDS
Enterprise-grade security & HIPAA compliance
With Nextiva, your patient data has never been in better hands. Our robust security measures include:
HIPAA compliance assurance
- Dedicated healthcare network
- Data encrypted at rest and in transit
- Fully HIPAA compliant with a backup of a BAA (Business Associate Agreement)
Secure & compliant fax solutions
Access unlimited HIPAA-compliant faxes through the Nextiva secure online portal.
- 99.999% uptime
- Enterprise-grade security
- 24/7 support
Watch how Horizon Health increased patient engagement with Nextiva
Join 1 million+ Nextiva users.
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