Healthcare
Unify conversations for the ideal patient experience.
Small practices to large healthcare organizations trust Nextiva to manage all their end-to-end patient interactions using our HIPAA-compliant platform.
Healthcare professionals
Medical centers
Hospitals
Trusted by innovators and forward-thinking companies:
150%
Positive service boosts spending by ~150% compared to negative experiences.
95%
Customers share negative healthcare experiences, harming reputations.
400%
Customers facing service issues are 400% more likely to switch their healthcare provider.
AI Contact Center
Everything you need to improve the patient experience with ease.
Connect conversations
Seamlessly interact with patients via call, text, chatbot, email, and social.
Manage & organize
Manage and organize all conversations in a single place.
Safe patient data
Keep patient data safe and secure 24/7.
Centralize all conversations to improve patient and staff experience.
Create a single hub that enables staff to efficiently handle all call, text, chatbot, email, and social interactions.
Schedule appointments and accept payments with AI
AI and automation allow patients to book appointments and make payments 24/7 via chatbot or voice command.
Learn moreAnswer FAQs with AI
Reduce the time your staff spends on calls when AI answers patient’s FAQs.
Route callers to the correct clinic
Improve patient satisfaction by immediately sending incoming calls to the correct location.
Deliver patient care anytime, anywhere
Download the app to your desktop or mobile or use the browser to connect with patients wherever you can your team choose to work.
Ensuring that we were on a secure, HIPAA-compliant platform that was tested and validated was the highest priority.
Joseph Berardo
CEO of Concordia Care, Inc.
Enhance the patient experience with convenient and accessible care, allowing virtual consultations and reducing wait times.
Set up virtual visits
Conduct seamless virtual visits using reliable, HD video conferencing with Nextiva Video Communications.
Learn moreSchedule appointments over Text
Initiate text chats for personalized and efficient scheduling, leveraging the high customer preference for texting. Improve appointment rates and patient experience consistently.
Send reminders over Text
Utilize text reminders for appointments and important updates, ensuring better compliance and bill payments.
Deliver patient care anytime, anywhere
Stay reachable with business phone and SMS, whether traveling, at conferences or working from home. Use your smartphone or tablet with your office number.
Nextiva is all about making sure we can enhance our customer experience.
Larry Kay
Retired Brigadier General & President, Veterans Home Care
Collaborate effortlessly, give your team what they need, and deliver amazing experiences.
Minimize friction and ensure effective communication across all healthcare professionals so patients receive coordinated, personalized care that sets you apart.
Coordinated care
Experience seamless collaboration on-site or remotely with Nextiva’s industry-leading applications on browser, desktop.
Connect quickly with patients with the right staff member
Utilize AI-powered Intelligent Voice and message routing with keyword detection to swiftly connect patients with the right staff members.
Allow AI and Chatbot do the work wherever it is possible
Provide answers to FAQs via live chat, text, email, and messengers, minimizing the need for patients to speak with a representative for basic information (location, hours of operation, etc.).
Share communication channels across your entire team
Boost your productivity by allowing multiple team members access to view and reply to messages across all communication channels. Easily assign tasks and empower your team to consistently deliver coordinated care.
Nextiva has made my job a lot easier, because I know that as long as my network stays up, my phone lines are good.
Patrick Miller
IT Manager and Information Security Officer at Mountains Community Hospital
Attract more patients and build a stellar online reputation
Foster proactive engagement as conversations happen everywhere including social media and online review websites.
Protect and boost online reputation and patient trust
Be aware of what’s being said about you in real time with automatic alerts.
Learn moreBoost your social reach, engage with patients where they are
Manage all online reviews and mentions from one inbox. Funnel DMs into one inbox. Create and schedule social posts to attract new patients.
Nextiva allows me to focus on my practice without worrying about our social media and online reputation.
Eli Sofer
MD, Westside Plastic Surgeons, Beverly Hills, CA
Experience the peace of mind of 24/7 data protection
With Nextiva, your patient data has never been in better hands. Our robust measures include:
HIPAA compliance assurance
- Dedicated healthcare network
- Data encrypted at rest and in transit
- Fully HIPAA compliant with a backup of a BAA (Business Associate Agreement)
Secure & compliant fax solutions
- Access unlimited HIPAA-compliant faxes through the Nextiva secure online portal
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99.999% Uptime -
Enterprise-Grade Security -
24/7 Support
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99.999% Uptime
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Enterprise-Grade Security
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24/7 Support
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99.999% Uptime
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Enterprise-Grade Security
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24/7 Support
Discover how healthcare organizations of all types use Nextiva to get more done. In less time.
Heaton Eye Associates
With Nextiva since 2016
We know if we grow, Nextiva can grow with us with very little infrastructure needed to get the right service to our location.
Jerry King
Director of Contact Center at Heaton Eye Associates
Elihu Institute for Pain Management
With Nextiva since 2014
All our offices use Nextiva daily.
Dr. Koorosh Joshua Elihu
M.D., Anesthesiologist, Elihu Institute for Pain Management:
Choosing Nextiva ensures the best care for your patients using the best experience platform.
Dr. Connie Mariano
Fmr. White House Doctor, Entrepreneur, & Author