AI Use Case
Redaction in voice and digital work items
Improve privacy in your contact center with Nextiva’s secure communication and redaction tools. Enhance customer trust and data security.
Secure every private customer interaction.
PII Redaction in Recordings
Automatic redaction of personally identifiable information (PII) in voice recordings and transcriptions reduces the risk of lawsuits related to identity theft.
Secure Screen Recording
Integrating PII redaction with screen recordings, whether native or third-party, enhances data protection by preventing unauthorized visual access to sensitive information.
Chat Content Redaction
Sensitive content in chat histories can be redacted, crucial in sectors like behavioral health or finance, to mitigate risks of HIPAA violations and other privacy concerns.
Real-Time Language Filtering
Profanity and other offensive language can be redacted in real-time from chats and SMS, safeguarding both customers and staff from potentially harmful interactions.
Redact sensitive info instantly.
Compliance assurance
Quick summaries
Privacy assured
Compliance assurance
Compliance assurance in contact centers is a key factor in maintaining trust and reliability with customers. Nextiva’s call recording feature is designed to help businesses meet regulatory requirements and improve service quality. This tool allows for the recording of all customer interactions, providing a valuable resource for training, quality assurance, and compliance verification.
Ensuring compliance in the unified customer experience also involves safeguarding sensitive information. Nextiva’s advanced security measures protect against unauthorized access to call recordings. This is critical for industries that handle personal data, such as healthcare and finance, where privacy is paramount.
By using Nextiva’s call recording for compliance assurance, businesses can not only adhere to legal standards but also enhance customer trust. This feature supports the continuous improvement of service delivery, making it easier for contact centers to provide a secure and efficient customer experience.
Quick summaries
Nextiva’s contact center software now includes a feature that simplifies customer communication across various channels. This tool allows agents to manage emails, calls, and live chats from a single interface. It’s designed to boost efficiency and improve customer satisfaction by ensuring that no message goes unnoticed.
With this update, businesses can offer more personalized support. The software automatically logs all interactions, giving agents easy access to previous conversations. This context helps them understand each customer’s history and needs better, leading to more effective and tailored assistance.
Additionally, the feature supports real-time analytics. Managers can monitor key performance indicators (KPIs) like response times and resolution rates. This data is crucial for identifying areas for improvement and making informed decisions to enhance service quality. Quick summaries of these analytics help businesses stay on top of their operations and ensure they meet customer expectations.
Privacy assured
Privacy is a top priority for any business, especially when it comes to handling customer information. Nextiva’s call encryption feature ensures that all communications are secure, protecting both the business and its customers from potential breaches. This level of security is vital for maintaining trust and confidentiality in any interaction.
For contact center operators, this feature means peace of mind. Knowing that every call is encrypted allows them to focus on providing the best customer service without worrying about data vulnerability. It’s a straightforward way to safeguard sensitive information, making it an indispensable tool in today’s digital age.
Moreover, privacy assured with Nextiva’s call encryption enhances customer confidence. When clients know their conversations are protected, they’re more likely to share the information necessary for resolving their issues. This trust is crucial for building long-term relationships between businesses and their clients, making Nextiva an invaluable partner for any contact center provider aiming to secure their communications.
Nextiva powers 1 million+ users and billions of interactions annually.
See how Nextiva can help your business deliver exceptional experiences as you engage, market, sell, and service.